Heavy Equipment Mechanic - Road Service Technician

ZipRecruiter; Westborough (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading machinery company is seeking a Road Service Technician to provide on-site repairs and maintenance for forklifts and other equipment. In this crucial role, you'll work independently, maintaining high standards of service while operating a company vehicle. Competitive pay and benefits are offered, along with training and professional development opportunities in a supportive environment.

Benefits

Competitive pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Retirement

Company-provided service vehicle

Training opportunities

Qualifications

• 3–5 years of mechanical experience, preferably with forklifts.
• Valid Class C driver’s license required.
• Physically able to lift 50 lbs and perform various physical tasks.

Responsibilities

• Perform on-site repairs and maintenance on forklifts.
• Maintain detailed service records and respond to customer needs.
• Safely clean and maintain equipment and follow safety protocols.

Skills

Mechanical experience

Diagnostic skills

Customer service skills

Organizational skills

Education

High school diploma or GED

Vocational/technical training

Tools

Personal tools

Diagnostic software

Job description

Job DescriptionJob Description

We're seeking a Road Service Technician to join the team! In this role, you'll be responsible for servicing and repairing forklifts and other equipment sold by W.D. Matthews Machinery Co. at customer sites. This is a field-based position that operates out of a company vehicle and involves hands-on diagnostic, maintenance, and repair work with minimal supervision.

Responsibilities:

• Perform on-site repairs, inspections, and preventative maintenance on forklifts, aerial lifts, manlifts, and other equipment (gas, diesel, propane, and electric powered)
• Operate and maintain a company service vehicle
• Maintain detailed and accurate service records, payroll logs, and parts tracking
• Respond to customer repair needs with professionalism and urgency
• Safely clean and maintain equipment; follow lockout/tagout and other safety protocols
• Communicate effectively with customers and dispatch to ensure timely job completion
• Keep work areas clean, organized, and compliant with company standards
• Occasionally fabricate or modify equipment as needed

Requirements:

• 3–5 years of mechanical experience, preferably with forklifts or industrial equipment
• High school diploma or GED required; vocational/technical training in automotive, hydraulics, or equipment repair
• Strong diagnostic and troubleshooting skills; computer literacy for diagnostic software
• Must supply personal tools to complete repairs
• Valid, unrestricted Class C driver’s license and insurability under company policy
• Strong communication, organization, and customer service skills
• Physically able to lift 50 lbs., work in varied environments, and perform physical tasks such as bending, climbing, and kneeling
• Must pass pre-employment background check, physical, and drug screening

We Offer:

• Competitive pay
• Supportive leadership!
• Comprehensive benefits package
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
• Paid Time Off
• Retirement
• Full-time, stable employment with a respected regional equipment company
• Company-provided service vehicle and tools for diagnostic software
• Supportive dispatch and management team
• Opportunity to work independently and directly with customers
• Training and long-term career development opportunities

Apply today!

Company DescriptionW.D. Matthews Machinery Co. was founded in 1939 as a woodworking equipment business and in 1955, began supplying forklifts and other industrial equipment to New England Area Customers. W.D. Matthews has grown into the region's most trusted provider of material handling and construction equipment. Our commitment to quality products, services, and unbeatable customer care is why our family owned and operated company has become the unsurpassed dealer of material handling equipment in the Maine (ME), New Hampshire (NH), Massachusetts (MA), Vermont (VT) and Connecticut (CT) areas.Company DescriptionW.D. Matthews Machinery Co. was founded in 1939 as a woodworking equipment business and in 1955, began supplying forklifts and other industrial equipment to New England Area Customers. W.D. Matthews has grown into the region's most trusted provider of material handling and construction equipment. Our commitment to quality products, services, and unbeatable customer care is why our family owned and operated company has become the unsurpassed dealer of material handling equipment in the Maine (ME), New Hampshire (NH), Massachusetts (MA), Vermont (VT) and Connecticut (CT) areas.