Heavy Equipment Mechanic - Forklift Technician

Wiese Usa Inc; Danville (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Wiese Usa Inc is seeking a Service Technician to repair a wide range of material handling equipment and act as the primary contact with customers. You will troubleshoot issues, obtain customer approval before repairs, and complete required paperwork while delivering exceptional service.

The role requires safety-conscious multitaskers who can lift 50 lbs, work at heights, and learn the company software for online work orders. A valid driver’s license is required.

Qualifications

• Strong multitasking and time management skills.
• Able to lift 50 pounds and crouch/crawl in confined areas.
• Comfortable with heights above 15 feet.
• Valid driver’s license with a clean driving record.
• Provide your own hand tools.
• Working knowledge of computer systems and ability to learn software for online work orders.
• Demonstrable customer service skills, verbal and non-verbal.

Responsibilities

• Repair a wide range of equipment including forklifts, aerial lifts, and floor care equipment.
• Troubleshoot customer equipment problems and obtain customer approval before repairs.
• Act as the point of contact between the company and customers in a professional light.
• Complete and submit all required paperwork.
• Provide excellent customer service and upsell additional Wiese services when appropriate.
• Risk assessments and safe work practices on each job; maintain quality control.
• Manage workload effectively and prioritize daily tasks.

Skills

Multitasking

Time management

Self-management

Customer service

Safety focus

Physical stamina

Valid driver's license

Hands-on mechanical work

Software learning

Team communication

Tools

Computer systems knowledge

Job description

If you are an equipment mechanic and are looking for a rewarding career with a solid and established company, join the Wiese team today! We are looking for a Service Technician to repair our customer’s material handling equipment. A Service Technician repairs a wide range of material handling equipment including forklifts, aerial lifts, utility vehicles, floor care equipment and more.You will act as the point of contact between the company and our customers and represent the company in a professional light as you provide the best in mechanical services and customer service.Specific DutiesActively support, promote and lead safety initiatives. Follow all safety policies and procedures. Work safe at all times and report any unsafe work or work environments to management.Troubleshooting customer equipment problems. Confer with and obtain approval from the customer before making repairsCompleting and submitting all required paperwork.Providing the best possible customer service, including offering additional Wiese services, added-value items and equipment based on potential customer needsManaging your workload effectivelyQualificationsFor each job, perform hazard assessments and maintain a high standard of safe work practices and quality control.Strong multitasking and time management skills. Able to prioritize your day and self-manage.Ability to lift 50 pounds and crouch/crawl in confined areas. Comfortable with heights above 15 feet.Valid driver’s license with a clean driving record may apply.Provide your own hand tools.Working knowledge of computer systems and able to quickly learn our software to complete online work orders.Demonstratable customer service skills, both verbal and non-verbal.Pre-employment drug screen, physical exam, comprehensive background record check, MVR (motor vehicle record) check, and proof of employment eligibility (E-Verify) are required.Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:Our Website: https://wieseusa.com/Our YouTube page: https://www.youtube.com/user/WieseUSA