Heavy Equipment Diagnostics & Service Advisor

River City Equipment Rental & Sales Inc; Lakeland (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly Pay

Boot Reimbursement Program

401(k) with Company match

Medical Insurance

Vision insurance

Dental Insurance

Health Savings Account (HSA)

Employer-paid basic life insurance

Employee Assistance Program (EAP)

Employer-paid STD

Voluntary Life, Accident, and LTD

Paid Parental leave

Paid time off and Holiday Pay

Referral program

Retirement plan

Employee Sharing Program

Job summary

Empower Rental Group in Lakeland, FL is seeking a CEC Technician – Sales-Focused to perform advanced diagnostics and repairs on heavy equipment while actively promoting maintenance and repair services. This role blends technical skills with strong customer interaction to drive service solutions.

Ideal candidates have substantial mechanical experience, are self-motivated, and comfortable engaging customers to recommend appropriate service plans and parts.

Qualifications

• Strong interpersonal skills with a customer-focused mindset.
• Ability to promote maintenance packages, repairs, and parts.
• Excellent communication and sales-oriented approach in a service context.

Responsibilities

• Diagnostics and repair of heavy equipment powertrain, hydraulic, and electrical systems.
• Complete repairs on construction, aerial, and earthmoving machinery.
• Promote maintenance packages, repairs, and parts to customers.
• Upsell and schedule follow-up services.
• Maintain safety and proper documentation for service records.

Skills

Customer focus

Sales mindset

Interpersonal communication

Education

High school diploma or equivalent

Associate degree or technical training preferred

Tools

RentalMan

Smart Equip

MS Office

Job description

Empower Rental Group in Lakeland, FL is seeking a CEC Technician – Sales-Focused to perform advanced diagnostics and repairs on heavy equipment while actively promoting maintenance and repair services. This role blends technical skills with strong customer interaction to drive service solutions.

Ideal candidates have substantial mechanical experience, are self-motivated, and comfortable engaging customers to recommend appropriate service plans and parts.