Heavy-Duty Truck Service Advisor

Milea Truck Sales & Leasing; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Full-time

100% PAID Medical Insurance

Life Insurance

401(k) Retirement Plan

Paid time off

Paid training and career advancement

Employee discounts

Long-term job security

Job summary

Milea Auto Group is hiring a Heavy-Duty Truck Service Advisor to join our commercial truck service team in the New York area. This role works with fleet accounts, writes repair orders, documents service concerns, and explains repairs, maintenance, estimates, and recommendations to customers.

You’ll coordinate with technicians, parts, and management to keep repairs moving and customers on the road. Prior trucking industry exposure is required, with advisor/writer experience preferred; training is

Qualifications

• Trucking industry experience is required.
• Heavy-Duty Truck Service Advisor or Service Writer experience preferred.
• Experience in truck service, diesel repair, truck sales, parts, or fleet operations is a plus.
• Strong customer service and communication skills.
• College degree preferred but not required.
• Organized and dependable with ability to manage multiple customer needs.

Responsibilities

• Write repair orders and document service concerns.
• Explain repairs, maintenance, estimates, and recommendations to customers.
• Keep customers updated throughout the repair process.
• Coordinate with technicians, parts, warranty, and management.
• Help keep repairs moving efficiently and customers on the road.

Skills

Trucking industry experience

Service advisor experience

Customer service

Communication skills

Multi-tasking

Fleet operations knowledge

Education

College degree preferred

Job description

Tri-State & NJ’s Largest, Award-Winning Trucking Provider

100% PAID Medical Insurance

Milea Auto Group is hiring a Heavy-Duty Truck Service Advisor to join our commercial truck service team.

This is a strong opportunity for someone who knows the trucking industry and wants steady workflow, fleet business, strong earning potential, and long-term growth with one of the largest commercial truck providers in the Tri-State and New Jersey region.

Heavy-Duty Truck Service Advisor or Service Writer experience is preferred, but not required. We’ll train the right person with solid trucking experience or strong heavy-duty truck knowledge.

If your background is in truck service, diesel repair, truck sales, Parts, fleet operations, or a similar trucking role, we want to hear from you.

What We Offer:

• Full-time Position
• $25 – $28 per hour + commission
• 100% PAID Medical Insuranceby Milea Auto Group
• Life Insurance
• 401(k) Retirement Plan
• Paid time off
• Paid training and careeradvancement opportunities
• Awards: Volvo: Dealer Group of the Year; Hino: Best In Performance Dealer; Fuso: Dealer of the Year; Mitsubishi: Dealer of the Year
• Employee Discounts
• Long-term Job Security

What You'll Do:

• Work directly with commercial truck customers and fleet accounts
• Write repair orders and document service concerns
• Explain repairs, maintenance, estimates, and recommendations
• Keep customers updated throughout the repair process
• Coordinate with technicians, Parts, warranty, and management
• Help keep repairs moving efficiently and customers on the road

Who We're Looking For:

• Trucking industry experience is required
• Heavy-Duty Truck Service Advisor or Service Writer experience preferred
• Heavy-duty truck, diesel mechanic, truck sales, Parts, or fleet experience will also be considered
• Strong customer service and communication skills
• Good understanding of commercial trucks and repair
• Organized, dependable, and comfortable managing multiple customer needs
• College degree preferred but not required

Why Milea Auto Group?

Our customers depend on their trucks to keep their businesses moving. You’ll work with an established commercial truck operation, repeat fleet customers, leading truck brands, and a management team focused on keeping the department productive.

If you already know trucks and can communicate well with customers, we can teach you the Service Advisor side of the job.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.