Automotive Warranty Administrator

Milea Truck Sales & Leasing; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Life Insurance

401(k) Retirement Plan

Paid Time Off

Awards: Dealer Group of the Year; Hino

Job summary

Milea Truck Sales & Leasing Corporation in the Tri-State area is seeking a detail-oriented Warranty Claim Administrator to prepare, submit, and track warranty claims in our dealership office. This role requires a keen eye for detail and exceptional organizational skills.

Our ideal candidate will have experience in the automotive or trucking industry, strong analytical abilities, and a customer-centric approach.

Qualifications

• Minimum of 2 years in automotive or trucking service or dealership office.
• Proficient in Microsoft Excel/Google Sheets.
• Strong interpersonal skills with a positive, collaborative attitude.

Responsibilities

• Prepare, submit, and track auto warranty repair orders and claims according to dealership and manufacturer policies.
• Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment.
• Process cancellations of warranty products.
• Assist each store's Finance and Insurance Department in answering warranty submittal questions.
• Maintain detailed notes about warranty issues.
• Answer customer inquiries about products or cancellation procedures.
• Enter price changes and collect payments.
• Process customer refunds within the set rules and timeline.

Skills

Attention to detail

Organizational skills

Customer service oriented

Education

High school diploma or equivalent

Tools

Microsoft Excel

Google Sheets

Job description

Tri-State & NJ’s Largest, Award-Winning Trucking Provider!

$80,000 - $100,000+ Per Year

Automotive Service or Dealership Office Experience Required.

Truck Warranty Claims Experience Preferred, but We will Train Motivated Candidates.

Milea Truck Sales & Leasing Corporation is expanding fast, and we’re looking for a friendly, detail-oriented Warranty Claim Administrator to prepare, submit, and track truck warranty claims in our dealership office. This role requires a keen eye for detail and exceptional organizational skills. Our ideal candidate will have experience in the automotive or trucking industry, strong analytical abilities, and a customer-centric approach. Join us in delivering exceptional service and driving success in the automotive industry!

Family-owned and deeply rooted in the community, Milea Truck Sales & Leasing has been a trusted name for over 40 years. You’ll be working with a supportive management team and a reputation that opens doors across the Tri-State area, NJ Territory and beyond.

We offer:

• $80,000 base + commission + bonuses – opportunity to earn $100,000 or more
• Full-time Position
• Life Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Awards: Volvo: Dealer Group of the Year; Hino: Best In Performance Dealer; Fuso: Dealer of the Year; Mitsubishi: Dealer of the Year
• Employee Discounts
• Long-term Job Security

Key Responsibilities – Warranty Administrator:

• Prepare, submit, and track auto warranty repair orders and claims according to dealership and manufacturer policies
• Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment
• Process cancellations of warranty products
• Assist each store's Finance and Insurance Department in answering warranty submittal questions
• Maintain detailed notes about warranty issues
• Answer customer inquiries about products or cancellation procedures
• Enter price changes and collect payments
• Process customer refunds within the set rules and timeline

Qualifications/Requirements – Warranty Administrator:

• Minimum of 2 years in automotive or trucking service or dealership office required
• Trucking experience preferred but not required
• Proficient in Microsoft Excel/Google Sheets
• Genuine interest in providing exceptional service
• Strong interpersonal skills with a positive, collaborative attitude
• Excellent organizational skills and attention to detail
• High school diploma or equivalent required
• Applicants must pass pre-employment screening

Equal Opportunity Employer.

All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.