Heavy-Duty Truck Service Advisor

Tri-State International Trucks; Marshfield (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Great Culture & Team Environment

Long Term Career Advancement Opportun

Paid Training

Medical / Dental / Vision Insurance

Health Savings Account

Health Reimbursement Account

Company Paid Life, Accident, and DI

401(k) with company match

Paid Time Off

Paid Holidays

Paid Parental Leave

Job summary

Ascendance Truck Centers is seeking a motivated, full-time Service Writer to work in our fast-paced service department. A Service Writer provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs.

The successful team member is an excellent communicator with exceptional customer service skills and has at least two years of relevant work experience.

Qualifications

• Ability to listen, communicate effectively and resolve conflict with customers and coworkers.
• Ability to develop written estimates and quote bids.
• Must have excellent verbal and written communication skills.
• Experience writing up customer vehicle issues and requirements.

Responsibilities

• Receive and route all incoming work; communicate with customers and internal departments.
• Greet customers, collect vehicle information and required repairs; obtain signatures and issue repair orders.
• Explain completed work and charges to customers; maintain warranty guidelines and policies.
• Track progress of repairs and update customers with status changes.

Skills

Customer service

Communication

Verbal communication

Written communication

Education

High school diploma or GED

Heavy duty trucks training

Job description

Ascendance Truck Centers is seeking a motivated, full-time Service Writer to work in our fast-paced service department. A Service Writer provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs.

The successful team member is an excellent communicator with exceptional customer service skills and has at least two years of relevant work experience.