Heavy-Duty Truck Service Advisor

Inland Group; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401k matching

Flexible Savings Account

Health Savings Account

Disability insurance

Life insurance

Training opportunities

Job summary

Inland Kenworth in Albuquerque, NM is seeking a Service Advisor to manage service check-ins, scheduling, estimates, and customer follow-up throughout the service process.

The role emphasizes advising on vehicle care, upholding Inland’s service standards, and leveraging strong customer service skills. Prior auto/truck service advisor experience is helpful, and training is available for the right candidate.

Qualifications

• 3+ years related experience and/or training; or equivalent combination of education and experience
• Post-secondary diploma or trade certification helpful but not required
• Strong ability to listen to others and interpret issues and pass on to others
• Strong computer skills, able to learn new computer programs and accurate keyboarding of data
• Must be able to lift a minimum of 25 kgs or 50 lbs on occasion
• Must be able to walk around shop floor/parts department and sit/stand at service counter

Responsibilities

• Greets and welcomes customer at their unit in a timely manner while maintaining high customer satisfaction standards
• Handles telephone inquiries regarding appointments and work in process
• Completes walk-around inspection including vehicle/equipment, and recommends additional needed service including checking for any outstanding recall notices
• Arranging for the Lead Hand to test drive the vehicle with the customer to confirm the problem, or refers to the test technician
• Determine and follow OEM warranty procedures
• Writes up customer's vehicle/equipment problems accurately and clearly on repair orders
• Sets expectation with the customer and inputs information into service dept computer system
• Determines path of repair while verifying accuracy of repairs and documents
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specification

Skills

Interpersonal skills

Customer service

Problem solving

Communication

Team player

Time management

Active listening

Mechanical aptitude

Organizational skills

Education

Post-secondary diploma

Trade certification

Job description

Inland Kenworth in Albuquerque, NM is seeking a Service Advisor to manage service check-ins, scheduling, estimates, and customer follow-up throughout the service process.

The role emphasizes advising on vehicle care, upholding Inland’s service standards, and leveraging strong customer service skills. Prior auto/truck service advisor experience is helpful, and training is available for the right candidate.