Senior Service Manager - Heavy-Duty Truck Operations

Inland Kenworth U.S.; Albuquerque (NM); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription benefits

401k with employer matching program

Flexible Savings Account

Health Savings Account

Long Term and Short Term Disability

Life Insurance and AD&D

Paid Time Off

On-going training opportunities

Job summary

Inland Kenworth in Albuquerque, NM, is hiring a Service Manager to lead a busy service department, optimize technician time, and drive profitable operations. You will forecast goals, manage budgets, and ensure high-quality repairs while maintaining strong customer relationships.

Join a team that emphasizes teamwork, safety, and community support, with opportunities for mentorship, growth, and adoption of new technology in a nationwide network.

Qualifications

• High school diploma or GED essential.
• Post-secondary diploma or trades certification preferred.
• Heavy duty truck/equipment technical knowledge.
• Three years related experience and/or training.
• Ability to read, analyze and interpret financial reports.
• Strong leadership skills.
• Excellent customer relations skills.
• Strong business ethics with a professional approach at all times.
• Functions well with large volume and fast-paced work environment.
• Valid Driver’s License.
• Periodically lift up to 25 kgs or 50 lbs.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Prepares and administers an annual operating budget for the service department.
• Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit.
• Maintains reporting systems required by general management.
• Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Maintains high-quality service repairs and minimizes comebacks; conducts periodic spot checks of completed jobs.
• Ensures customers are greeted promptly and given fair estimates on costs and time required.
• Establishes 24-hour follow-up with all customers to confirm satisfaction and handles issues promptly.
• Ensures the safety of all employees by maintaining vehicle safety and maintenance records.
• Supervises the Service Advisors, and Equipment and Truck Technicians.
• Hiring, training, motivating and monitoring the performance of all service department staff.

Skills

Strong leadership

Excellent customer relations

Financial report analysis

Professional ethics

Fast-paced environment

Education

High school diploma or GED

Post-secondary diploma or trades certification

Job description

Inland Kenworth in Albuquerque, NM, is hiring a Service Manager to lead a busy service department, optimize technician time, and drive profitable operations. You will forecast goals, manage budgets, and ensure high-quality repairs while maintaining strong customer relationships.

Join a team that emphasizes teamwork, safety, and community support, with opportunities for mentorship, growth, and adoption of new technology in a nationwide network.