Service Advisor

Neely Coble Company; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dental, Medical and Vision Coverage

401K

Short-term and Long-term Disability Insurance

Life Insurance Coverage

PTO

Direct Deposit

Job summary

Neely Coble Company in Nashville, TN is seeking a Service Advisor to manage service customer accounts and provide personalized support. The ideal candidate will have a minimum of 2 years in a customer service role, preferably in the heavy-duty truck industry, excellent communication skills, and proficiency with Microsoft Office.

This position offers a competitive benefits package, including medical, dental, and vision coverage, alongside a 401K plan, disability insurance, and PTO.

Qualifications

• Minimum of 2 years in a customer service related position.
• Professional appearance required.
• Valid in-state driver's license necessary.

Responsibilities

• Act as a single point of contact for service customers.
• Provide timely repair updates in collaboration with service team.
• Maintain constant communication with customers regarding requests.

Skills

Customer service experience

Communication skills

Microsoft Office skills

Organizational skills

Education

High school diploma or equivalent

Job description

Neely Coble Company has been serving commercial truck operators in Tennessee and Alabama for more than 50 Years. Whether you are in the market for a new or pre-owned truck or need service or parts for your current truck, count on Neely Coble Company for the most up-to-date products with the same old fashion service that made us popular since 1951. We are a Freightliner, Isuzu and Sprinter authorized dealer.

Job Description

Neely Coble Company, Inc. (Nashville, TN) is seeking a Service Advisor. This person will work as a single point of contact to our service customer accounts, providing them with personalized support regarding vehicle issues, and/or scheduling service appointments.

• Minimum of 2 years in a customer service related position. Previous experience in the heavy duty truck/transportation industry is a definite plus.
• Candidate must have excellent interpersonal, verbal and written communication skills.
• Must have intermediate computer skills in Microsoft Word, Outlook and Excel.
• Motivated, well organized, self-starter able to work effectively with limited supervision.
• Ability to read and comprehend instructions and information.
• High school diploma or equivalent required.
• Valid in-state driver's license.
• Professional appearance.

Qualifications

• Acts as a single point of contact for our dedicated customers.
• Collaborates with Shop Foreman, Service Advisors, and Parts Personnel to give timely and accurate repair updates.
• Answering phone calls and emails in a timely and courteous manner.
• Assessing customer's needs and then using all available resources to guarantee a high level of customer satisfaction.
• Maintains a constant line of communication with the customer regarding the status of all requests.
• Maintains daily service log and customer account records for reporting purposes.
• Meets with customers frequently, at their place of business, to maintain a personal and positive working relationship.

Additional Information

• Dental, Medical and Vision Coverage
• 401K
• Short-term, Long-term Disability and Life Insurance Coverage
• AFLAC
• PTO
• Direct Deposit