Heavy-Duty Service & Parts Advisor

Truck Service Inc.; Valley View (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Employee Well-Being Program

Job summary

Truck Service, Inc is seeking a Service and Parts Advisor in Valley View, OH. The role involves estimating, scheduling, and billing for heavy and medium duty vehicles, with a strong emphasis on parts sales and customer service.

Responsibilities include creating detailed repair orders, communicating with customers and technicians, and ensuring accurate billing while maintaining showroom standards and inventory control.

Qualifications

• Automotive/heavy truck customer service experience preferred.
• Average PC skills for email, documents, and internet navigation.
• Customer service oriented with focus on positive customer experience.
• Effective time management and organization.

Responsibilities

• Answer phone calls and greet customers in showroom.
• Create repair orders and estimates for service and parts.
• Identify and source parts for repair work and manage inventory.
• Communicate with customers and technicians to ensure schedule adherence.
• Process payments and assist with invoicing and warranties.
• Maintain a clean and organized showroom and counter area.

Skills

Automotive customer service

Communication

Phone & in-person service

Time management

Education

High School Diploma

Tools

Shop management software

Job description

Truck Service, Inc is seeking a Service and Parts Advisor in Valley View, OH. The role involves estimating, scheduling, and billing for heavy and medium duty vehicles, with a strong emphasis on parts sales and customer service.

Responsibilities include creating detailed repair orders, communicating with customers and technicians, and ensuring accurate billing while maintaining showroom standards and inventory control.