Heavy-Duty Truck Service Advisor

Four Star Freightliner, Inc.; Dothan (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Health Insurance

Dental and Vision

401(k)

Paid Time Off

Job summary

Four Star Freightliner, Inc. in Dothan, AL, is hiring a Service Advisor to schedule service work and sell additional needed services.

The role involves greeting customers, estimating repair costs, and coordinating with technicians to ensure timely service in a fast-paced setting. Ideal candidates have at least two years of heavy‑duty or automotive parts experience, a high school diploma, and strong communication skills.

Qualifications

• Minimum two years of experience in heavy‑duty or automotive parts‑related work.
• High school diploma, GED, or equivalent required.
• Experience working with the public in a sale, customer service or service environment.

Responsibilities

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s).
• Assess vehicle condition and estimate repair costs.
• Test drive vehicles or refer to the test technician as necessary.
• Maintain customer satisfaction by following up on repair orders and changes.

Skills

Customer service

Sales experience

Communication

Time management

Teamwork

Willingness to learn

Education

High school diploma

Tools

Windows-based applications

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Four Star Freightliner, Inc. in Dothan, AL, is hiring a Service Advisor to schedule service work and sell additional needed services.

The role involves greeting customers, estimating repair costs, and coordinating with technicians to ensure timely service in a fast-paced setting. Ideal candidates have at least two years of heavy‑duty or automotive parts experience, a high school diploma, and strong communication skills.