Heavy-Duty Service Writer & Coordinator

FleetPride; Carlisle (Cumberland County); On-site; USD 36,000 - 54,000; Full time

Job summary

FleetPride in Carlisle, PA is seeking a Service Writer who can communicate estimates, scheduling and work details to customers with clarity and professionalism. The role requires a firm mechanical understanding of trucks and trailers and the ability to support technicians and managers daily.

You will handle administrative tasks such as preparing reports, processing payments, invoices, and maintaining records, while ensuring accurate, timely information flows across the service team and customers

Qualifications

• Candidates must have a high school diploma and basic computer skills.
• Firm mechanical understanding of trucks and trailers is required.
• Experience with Google Sheets, Excel, and word processing is preferred.
• Strong written and verbal communication is essential.

Responsibilities

• Communicate estimates, scheduling and work details to customers.
• Support service managers and technicians with daily needs.
• Prepare invoices, open repair orders, and maintain records.
• Process payments and handle customer accounts.
• Maintain filing, inventory, and database systems.

Skills

Strong communication

Mechanical understanding

Customer service

Sales ability

Education

High school diploma

Tools

G-Suite

Excel

Word

Job description

FleetPride in Carlisle, PA is seeking a Service Writer who can communicate estimates, scheduling and work details to customers with clarity and professionalism. The role requires a firm mechanical understanding of trucks and trailers and the ability to support technicians and managers daily.

You will handle administrative tasks such as preparing reports, processing payments, invoices, and maintaining records, while ensuring accurate, timely information flows across the service team and customers