Service Writer

FleetPride; Carlisle (Cumberland County); On-site; USD 36,000 - 54,000; Full time

Job summary

FleetPride in Carlisle, PA is seeking a Service Writer who can communicate estimates, scheduling and work details to customers with clarity and professionalism. The role requires a firm mechanical understanding of trucks and trailers and the ability to support technicians and managers daily.

You will handle administrative tasks such as preparing reports, processing payments, invoices, and maintaining records, while ensuring accurate, timely information flows across the service team and customers

Qualifications

• Candidates must have a high school diploma and basic computer skills.
• Firm mechanical understanding of trucks and trailers is required.
• Experience with Google Sheets, Excel, and word processing is preferred.
• Strong written and verbal communication is essential.

Responsibilities

• Communicate estimates, scheduling and work details to customers.
• Support service managers and technicians with daily needs.
• Prepare invoices, open repair orders, and maintain records.
• Process payments and handle customer accounts.
• Maintain filing, inventory, and database systems.

Skills

Strong communication

Mechanical understanding

Customer service

Sales ability

Education

High school diploma

Tools

G-Suite

Excel

Word

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry

The Service Writer communicates estimates, scheduling and work details to customers. This requires a firm mechanical understanding of trucks and trailers. The ability to communicate the work performed in a knowledgeable and detailed manner. Provide administrative support by preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, filing documents and processing customer accounts. Administrative duties may be assigned in accordance with the office procedures of individual branches.

DUTIES & RESPONSIBILITIES

• Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
• Determine the status of the customer account and any payment needs prior to scheduling the work.
• Answer telephones, direct calls and take messages.
• Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner
• Coordinate road call requirements. Follow up to be sure work is performed in a timely manner. Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
• Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Responsible for cash drawer/petty cash.
• Maintain a clean and organized office area.

EDUCATION & TRAINING

• High school diploma

KNOWLEDGE & EXPERIENCE

• This requires a firm mechanical understanding of trucks and trailers.
• Average PC skills are required.
• G-Suite, Excel, word preferred.

SKILLS & ABILITIES

• The ability to communicate the work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication.
• Proven customer service
• Ability to sell FleetPride products and Services

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.