Heavy Duty Service Manager

Mobile Preventive Maintenance; Chesapeake (VA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Health savings account

Paid time off

Retirement plan

Vision insurance

Job summary

MPM Inc in Chesapeake, VA is seeking a Service Manager to lead day-to-day service operations in our auto repair facility. You will manage advisors, technicians, and support staff, drive gross profit and CSI, and oversee workflow, scheduling, and warranty administration.

We value a proven leader with strong communication, teamwork, and a clean driving record. Must have at least 2 years in service writing and office settings, CDL preferred, and a commitment to excellent customer care.

Qualifications

• Must have at least 2 years (verifiable) of experience in service/office setting, advising and service writing for auto repair facility.
• Strong communication and teamwork skills; able to interact with customers and staff.
• Experience leading a team and coordinating service workflow is a plus.

Responsibilities

• Lead day-to-day service operations and manage advisors, technicians, and support staff.
• Drive gross profit, labor sales, and customer satisfaction (CSI) metrics.
• Oversee workflow, scheduling, warranty administration, and shop efficiency.
• Build customer retention and handle escalated customer concerns.

Skills

Service writing

Customer service

Multi-tasking

Teamwork

Communication

Tools

MS Office

Job description

Are you a skilled heavy duty professional who wants to work somewhere your work is valued? Our Service Department is growing, and we're looking for motivated people to join a team that takes pride in quality work and great customer care. Must have experience with heavy duty equipment - specifically tractor trailer as well as service writer duties & office work. Must have multi-tasking skills. Must have valid Drivers License - CDL & State Inspectors License is a PLUS!

We are looking for a loyal & long term team player to join our growing staff. Salary depends on experience. Only serious inquires please.

Hours are Monday - Friday 7am-4pm - NO WEEKENDS -

Health & Dental Insurance is offered, paid holidays & bonuses.

Must have a clean driving record & clean background check.

Service Manager:

We need a proven leader to run day-to-day service operations and grow the department. You'll be responsible for:

• Managing and developing advisors, technicians, and support staff

• Driving gross profit, labor sales, and customer satisfaction (CSI) results

• Overseeing workflow, scheduling, warranty administration, and shop efficiency

• Building customer retention and handling escalated customer concerns

What we are looking for

• A positive attitude, a strong work ethic, and a commitment to doing the job right

• Good communication and teamwork skills

• Valid driver's license and an acceptable driving record

• Ability to pass a background check and drug screen

Responsibilities of the Service Manager include but are not limited to

• 2-3 years or more prior experience in automotive service writing required

• Working knowledge of basic heavy duty functions, characteristics, and operations

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals and diagrams.

• Valid driver's license with 2 or fewer moving violations in the last 5 years

• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

• Greet customers, sell needed work, write repair orders and estimate cost of repairs as required.

• Schedule work and assign to service mechanics by creating work orders.

• Check and review work in process, and follow up for completion as scheduled.

• Handle customers' phone inquiries regarding completion of their vehicles.

• Order parts for service repair, accept & sign for parts, create & close PO's

• Mail, email or fax invoices, receipts, etc . . .. to customers as needed

• Pick up/drop off vehicles (must have valid Drivers License)

• Provide professional communication responses thru email to customers as needed

• Take and process payments for customers, provide them with a receipt as necessary

• Provide follow up on any emails initiated with customers

• Give estimates of parts and labors using our network of vendors, database & different programs

• Ensure that all necessary information pertaining to warranty and policy claims is obtained and recorded on the Repair Order. Ability to understand, communicate, and evaluate all vendor and warranty guidelines

• Receive payments - Contact & receive prior & final approval from leasing companies

• Keeping a team atmosphere with employees.

• Uphold the rules and policies of the company

Required Experience:

• Must have at least 2 years (verifiable) of experience in service/office setting, advising and service writing for auto repair facility
• Be team oriented: you are working closely with a team which composes of yourself, a service writer and the technicians. Having good relations with your team members ensures efficiency and creates a good work environment
• Be customer service oriented: Must have a positive attitude & show our customers that we appreciate their business.
• Must be able to multi-task in a fast paced environment
• Must have valid driver's license and clean driving record
• Previous industry knowledge
• Ability to read and comprehend instructions and information
• Sales experience
• Excellent verbal and written communication skills
• Professional appearance and write legibly
• Must have computer knowledge, and be detail oriented. This is an immediate opening

MPM Inc is an equal opportunity employer and maintains a drug free work environment.

Job Type: Full-time

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Health savings account

• Paid time off

• Retirement plan

• Vision insurance

Experience:

• Service Writing: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

• CDL (Preferred)

Work Location: In person