Senior Service Advisor: Heavy-Duty Truck Repairs

Accel Talent Group; Lorton (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Accel Talent Group is seeking an experienced professional to support the customer service and vehicle write-up process for medium and heavy-duty trucks. You will greet customers, collect vehicle information, and document issues to ensure accurate repair orders and smooth communication with service teams.

The role emphasizes professionalism, strong written and verbal communication, and a team-first attitude to meet warranty guidelines and customer expectations.

Qualifications

• Minimum of 5 years Technical and/or supervisory experience in the Medium/Heavy Duty truck industry.
• High degree of product and technical knowledge.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self motivated and have good written and verbal communication skills.
• Must conduct himself/herself in a professional manner.

Responsibilities

• Receive and flow of all incoming work and communicate with customers and other internal departments.
• Greet customers in a timely, friendly manner and obtain all vehicle/customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

Skills

Customer service

Verbal and written communication

Team collaboration

Job description

Accel Talent Group is seeking an experienced professional to support the customer service and vehicle write-up process for medium and heavy-duty trucks. You will greet customers, collect vehicle information, and document issues to ensure accurate repair orders and smooth communication with service teams.

The role emphasizes professionalism, strong written and verbal communication, and a team-first attitude to meet warranty guidelines and customer expectations.