Heavy-Duty Service Advisor – Dispatch & Customer Care

Housby; Ankeny (IA); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Full Benefits (medical, dental, vision

401(k) with company match

Résumé du poste

Housby is seeking a motivated Service Dispatcher to join our Service team in Ankeny, IA. You will dispatch work to Diesel Technicians, communicate with customers about repairs and timelines, and manage repair orders.

The role requires strong interpersonal and organizational skills, knowledge of mechanical components, and proficiency in MS Office. A valid driver’s license is required, with occasional evening/weekend hours possible.

Qualifications

• Ability to read, write, speak and type effectively in English.
• Experience with Microsoft Office.

Responsabilités

• Schedule and assign jobs and work areas to Diesel Technicians to promote quality, productivity and profitability.
• Follow status of work to ensure timely completion.
• Gather needed information from customer for repairs and contact preferences.
• Open repair orders and search for recalls or service bulletins.
• Review work with customer and provide accurate estimates of time and cost.

Connaissances

Interpersonal skills

Mechanical knowledge

Customer service

English proficiency

Math skills

Driver's license

MS Office

Formation

High school diploma or GED

Description du poste

Housby is seeking a motivated Service Dispatcher to join our Service team in Ankeny, IA. You will dispatch work to Diesel Technicians, communicate with customers about repairs and timelines, and manage repair orders.

The role requires strong interpersonal and organizational skills, knowledge of mechanical components, and proficiency in MS Office. A valid driver’s license is required, with occasional evening/weekend hours possible.