Heavy-Duty Service Advisor (2nd Shift)

Housby Mack, Inc; Ankeny (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Training opportunities

Job summary

Housby Mack, Inc in Ankeny, IA is seeking a motivated Service Advisor to dispatch work to our team of Diesel Technicians and communicate with customers about repairs and service timelines. This exempt, full-time role supports open repair orders, recalls checks, and accurate time/cost estimates.

You will gather customer details, maintain relationships, and ensure quality service. Monday–Friday schedule, competitive benefits, and growth opportunities are provided in a collaborative environment.

Qualifications

• Excellent interpersonal, leadership and communication skills.
• Good understanding of mechanical components and repairs.
• Ability to read, write, speak and type in English.

Responsibilities

• Schedule and assign jobs and work areas to diesel technicians to promote quality and productivity.
• Follow status of work to ensure timely completion.
• Gather information from customers including unit number, payment method, repair timeline and contact preferences.
• Open repair orders and search for recalls or campaigns.
• Identify related service bulletins before repairs begin.
• Review work orders and communicate concerns to customers.
• Write and provide accurate estimates of time and cost to customers.
• Audit work orders prior to billing and maintain customer relationships.

Skills

Interpersonal skills

Leadership

Communication

English proficiency

Customer service

MS Office

Driver's license

Education

High school diploma or GED

Tools

MS Office

Job description

LOCATION: Ankeny, IA

FLSA STATUS: Exempt

SCHEDULE: Monday - Friday, 12:00 PM to 9:00 PM

PRIMARY PURPOSE:

Housby is looking for a motivated and self-driven individual to join our Service team! This position is responsible for dispatching work to a team of technicians, along with communicating with customers regarding vehicle repairs and overall service times.

WHY HOUSBY:

Housby offers a flexible environment, competitive benefits, and a culture that promotes growth, along with celebrating success. Here at Housby we realize that our greatest asset remains our employees, and we are committed to developing and promoting our talented individuals to support our future leadership needs.

EXPECTATIONS:

Essential Duties include the following. Other duties may be assigned.

• Schedule and assign jobs and work areas to Diesel Technicians according to their skill and knowledge to promote quality, productivity and profitability.
• Follow status of work to ensure timely completion.
• Gather needed information from customer, including: Unit number, payment method, timeline for repairs, preferred contact method and complaint or condition of vehicle.
• Open repair orders.
• Search for open recalls, campaigns or warranty.
• Search for possible related service bulletins for technician before repairs begin.
• Look at previous repair history for recent related repairs.
• Gather needed information if repairs made are warranty.
• Maintain and create good customer and internal relationships.
• Review work with the customer to determine all related problem areas and communicate concerns to customer.
• Write and provide accurate estimates of time and cost to customer.
• Story work orders with repairs made for customer viewing.
• Audit work orders prior to customer billing.
• Answer incoming phone calls.
• Contact customers regarding previously ordered parts and/or repairs to schedule further repairs as needed.
• Help to cover other Service Advisor shifts, as needed.
• Maintain a professional image at all times.
• Expected to follow the Company's safety rules and safety policies.

SKILLS & EXPERIENCE:

• Excellent interpersonal, leadership and communication skills.
• Good understanding of mechanical components and associated repair(s).
• Strong understanding of customer service.
• Ability to read, write, speak and type effectively in English.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
• Valid driver's license and dependable transportation.
• Previous Microsoft Office experience.

EDUCATION:

• High school diploma or GED.

PHYSICAL DEMANDS:

• Oral communication over the phone and in person.
• Ability to view a computer monitor.
• Alpha/numeric keyboarding.
• Ability to lift up to 50 pounds.
• Standing, climbing, stooping, squatting, walking, and sitting for long periods of time.

WORK ENVIRONMENT:

• The work environment for this position is varied due to the differences in our work site. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic and outside weather conditions.
• Exposed to some outside weather conditions.
• Noise level is usually moderate to very loud.
• Some evening hours and weekends may be required.

COMPENSATION:

• Competitive Compensation (Based on Experience)
• Full Benefits, including medical, dental, vision, life insurance, 401(k) with company match.
• Energetic and transparent work environment and great company culture. Driven, motivated, and talented support team.
• Ongoing training and professional development opportunities.

Housby is an Equal Opportunity Employer.