Heavy-Duty Parts Specialist | Customer Care & Growth

USA GPC Genuine Parts Company; Chicago (IL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

Genuine Parts Company in Chicago area is seeking a Heavy Duty Parts Associate to assist customers with parts questions and needs, operate a cash register, and navigate catalogs. You will share knowledge about parts features, warranties, and benefits in a fast-paced team setting.

The role emphasizes strong communication, a passion for customer care, and the ability to train and learn in a dynamic retail environment. Competitive hourly pay and benefits offered.

Qualifications

• Know How — Heavy Duty Parts Knowledge and/or Experience.
• ASE Heavy Duty Parts Certification is a PLUS.
• Passion for delivering Customer Care.
• Excellent Verbal and Written Communication skills.
• Motivated to train and learn.
• Ability to thrive and have fun in a Busy, Fast-Paced retail environment.
• Knowledge of Heavy Duty Parts Cataloging and/or Inventory Management Systems is a PLUS.

Responsibilities

• Gets a charge out of helping customers with their heavy duty parts questions, and parts needs.
• Is driven to share knowledge about heavy duty part features, benefits and warranty info.
• Can shift into high gear in our fast-paced retail stores.
• Will jump into helping team members.
• Is able to operate a cash register, and navigate computer and paper catalog systems.
• Steers toward continuous improvement in store processes and procedures.
• Strives to be winners in professional appearance, attitude and performance.

Skills

Heavy Duty Parts Knowledge

ASE Certification (Plus)

Customer Care

Verbal & Written Communication

Train and Learn

Busy Fast-Paced Environment

Cataloging/Inventory Systems

Job description

Genuine Parts Company in Chicago area is seeking a Heavy Duty Parts Associate to assist customers with parts questions and needs, operate a cash register, and navigate catalogs. You will share knowledge about parts features, warranties, and benefits in a fast-paced team setting.

The role emphasizes strong communication, a passion for customer care, and the ability to train and learn in a dynamic retail environment. Competitive hourly pay and benefits offered.