Heartwap Outreach Coordinator

Self Help Inc; Brockton (MA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

LTD (Lack of Travel Disability)

FSA (Flexible Spending Account)

403(b) retirement plan

Vacation, Optional, and Sick Time

Holidays

Disability Benefits, Life Insurance

Direct Deposit

Job summary

Self Help Inc. in Brockton, MA, is seeking a HEARTWAP Outreach Coordinator to help families access energy-saving services, including energy audits, weatherization, and energy-efficient upgrades.

You will serve as primary contact for clients, coordinate referrals, prepare documentation, schedule inspections, and ensure program compliance while maintaining confidentiality.

Qualifications

• High School or GED required.
• Associate’s degree in marketing, communications, public relations or a related field.
• 1–2 years of relevant experience.

Responsibilities

• Serve as a primary point of contact for clients requesting services.
• Monitor referrals and update the database.
• Coordinate pre-authorization paperwork with clients.
• Screen clients for available services and document accordingly.
• Schedule appointments for inspections and audits.
• Maintain program records and confidentiality.

Skills

Communication

Microsoft Office

Salesforce

Diversity & inclusion

Mobility & lifting

Education

High School or GED

Associate’s degree in marketing, communications, public relations or related field

Tools

Microsoft Office

Salesforce

Job description

HEARTWAP Outreach Coordinator

Self Help Inc. is currently looking for a HEARTWAP Outreach Coordinator to join our team.

Agency Profile

Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeast Massachusetts.

Job Summary

The AMP/WAP Outreach Coordinator assists clients and potential clients in obtaining services that help improve their home energy efficiency, including electrical energy audits, light bulb and appliance upgrades, and weatherization programs that improve insulation and weatherproofing.

Essential Duties and Responsibilities

• Serve as a primary point of contact for clients requesting services.
• Monitor referrals from the Statewide Call Center and update the database.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of services provided.
• Coordinate pre-authorization paperwork with clients.
• Screen clients for available services and services already provided.
• Prepare electronic files for upcoming audits.
• Schedule appointments for various inspections.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funding source requirements.
• Prepare referrals for heating system and heat pump‑eligible clients.
• Complete required documentation and submit to Director in a timely manner.
• Maintain program records according to established standards.
• Ensure compliance with program/department, agency and/or funding source requirements, as well as Self Help Inc. policies and procedures.
• Schedule additional appointments as necessary.
• Attend and participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

Other Requirements

• Must pass a criminal background check and other required clearances.
• Valid driver's license and reliable transportation.
• Ability to meet insurance standards for transportation.

Schedule

• Monday‑Friday
• The position is office based and the Outreach Coordinator will have direct contact with clients served by Self Help Inc. in various programs funded or administered through the Executive Office of Health and Human Services or by the public utilities.

Hourly Rate: $20‑$22

Knowledge, Skills and Abilities

• Ability to communicate technical terms to a diverse client base.
• Strong computer skills; Microsoft Office and Salesforce experience is a plus.
• Ability to calculate dimensions, area and volume.
• Commitment to working with people of different backgrounds and income levels.
• Ability to ascend and descend stairs.
• Ability to work in sitting for extended periods of time.
• Ability to lift 10 lbs. frequently and up to 35 lbs. occasionally.

Education & Experience

• High School or GED required.
• Associate’s degree in marketing, communications, public relations or a related field.
• 1‑2 years of relevant experience.

Benefits

• Medical, Dental, Vision
• LTD (Lack of Travel Disability)
• FSA (Flexible Spending Account)
• 403(b) retirement plan
• Vacation, Optional, and Sick Time
• Holidays
• Disability Benefits, Life Insurance
• Direct Deposit

Self Help, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Disclaimer: This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the agency at any time.