Hearth & Fireplace Service Pro

Socket.dev; Payson (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev in Payson, UT seeks a Hearth Service Technician to diagnose and repair gas, pellet, and wood-burning hearth appliances. You will handle service requests, provide honest diagnostics and recommendations, and maintain meticulous daily records.

Responsibilities include in-store visits, warranty claims, and inventory upkeep, with a strong emphasis on customer service. Ideal candidates will have experience with diagnostic tools, MS Office, and adapt to changing schedules.

Qualifications

• Experience with gas, pellet and wood-burning hearth appliances.
• Ability to obtain and hold a driver's license and insurance.
• Proven written and verbal communication skills.
• Strong interpersonal abilities to work with customers.
• Adapt to changing work environments and priorities.
• Comfort using computer systems and email.
• Experience with Microsoft Office and Excel.
• Experience using diagnostic tools.
• Previous hearth experience preferred.

Responsibilities

• Greet and acknowledge every customer.
• Receive and process service requests via multiple channels.
• Diagnose problems and determine solutions.
• Provide honest diagnostics and repair recommendations.
• Charge for services and parts; collect payment via POS.
• Maintain daily service schedules and records.
• Know all products in the hearth department.
• Visit and service in-store as needed.
• File warranty claims in a timely manner.
• Operate diagnostic equipment safely.
• Maintain inventory of service parts.
• Assist in daily hearth department functions and merchandising.
• Support customers during their hearth appliance purchases.

Skills

Gas/Pellet/Wood appliances

Driver's license

Communication skills

Interpersonal skills

Adaptability

Computer/Email literacy

MS Office & Excel

Diagnostic tools

Hearth experience

Job description

Socket.dev in Payson, UT seeks a Hearth Service Technician to diagnose and repair gas, pellet, and wood-burning hearth appliances. You will handle service requests, provide honest diagnostics and recommendations, and maintain meticulous daily records.

Responsibilities include in-store visits, warranty claims, and inventory upkeep, with a strong emphasis on customer service. Ideal candidates will have experience with diagnostic tools, MS Office, and adapt to changing schedules.