Heart Lake Hospitality Crew Coordinator

Adirondack Mountain Club, Inc.; New York (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid vacation and holidays

403b matching

Health, vision and dental

On-site housing may be available

Store discounts and workshop access

Job summary

The Adirondack Mountain Club (ADK) seeks a Heart Lake Hospitality Crew Lead to head day-to-day foodservice and housekeeping at the Adirondak Loj and Hungry Hiker, delivering high-quality meals and guest experiences while supporting efficiency and compliance, under the Heart Lake Hospitality Manager.

Primary duties include staff training, managing kitchens, and ensuring health code standards, with up to forty-eight guests served at peak times.

Qualifications

• A passion for hospitality and service aligned with ADK mission.
• Willingness to work long hours, split shifts, in hot conditions.
• Ability to lift and carry heavy loads up to 50 lbs.

Responsibilities

• Assist Hospitality Manager in day-to-day operation of Loj Kitchen and Hungry Hiker.
• Lead kitchen operations in the absence of Hospitality Manager.
• Prepare meals for guests and staff, including dietary restrictions.
• Execute breakfast and dinner services for up to 48 guests.
• Manage inventory and create weekly food orders with cost-saving focus.
• Ensure health code compliance through weekly checklists.
• Support other ADK operations as needed.

Skills

Hospitality

Customer service

Attention to detail

Physical stamina

Shift flexibility

Job description

The Adirondack Mountain Club (ADK) works to protect New York State wild lands and waters by promoting responsible outdoor recreation and building a statewide constituency of land stewardship advocates. Since 1922, the organization has worked to increase access to the backcountry by building trails, conserving natural areas, and developing a stewardship community that supports the ethical and safe use of New York’s outdoor spaces. A member, donor, and volunteer-supported organization, ADK reaches across New York through its chapters to inspire people to enjoy the outdoors ethically.

POSITION SUMMARY

The Heart Lake Hospitality Crew (HLH Crew) Lead is responsible for taking a lead role in the day-to-day foodservice and housekeeping operations at the Adirondak Loj and Hungry Hiker, ensuring high-quality meal preparation and a positive guest experience, while supporting efficiency and compliancy of its operations, with the oversight of the Heart Lake Hospitality Manager. The Adirondak Loj Kitchen serves a breakfast buffet, to-go lunches, and homemade dinners, for most of the year. The Hungry Hiker is a trailside quick-service outlet for post-adventure meals and drinks.

• Promote a positive andservice-orientedattitude among all ADK North Country staff.
• Aid Hospitality Manager in staff training, for new and existing staff, in the kitchens and Loj facilities.

Cooking and Foodservice – 40%

• Assist the Hospitality Manager in the smooth and efficient day-to-day operation of the Adirondak Loj Kitchen and Hungry Hiker.
• Lead kitchen operations in the absence of the Hospitality Manager.
• Prepare meals for guests and staff, including those with dietary restrictions.
• Execute breakfast and dinner services for up to forty-eightguests.
• Use creative thinking to prepare meals that are on menu with available ingredients with a homemade and personal touch.
• Aid in ensuringthereis enough food for on-property staff (up to thirty during the summer months).
• Aid in ensuring that kitchen and dining facilities are complaint with health codes by performing weekly checklists.

Operations – 30%

• Coordinate with the Hospitality Manager to update menu as needed, based on changing food prices and guest feedback.
• Check the guest meal sign-up sheets for accuracy for numbers and dietaries.
• Create weekly food orders for the Loj to be approved by the Loj Manager for purchase, with the focus of cost-saving and minimizing waste.
• Perform food stock inventory in the first week of each month.
• Accurately tracking food waste.
• Help execute smooth and efficient day-to-day operation of the Adirondak Loj Kitchen and The Hungry Hiker.
• Supplemental duties/responsibilities to support other ADK operations/functions asrequested.

Housekeeping Operations – 30%

• Ensure the standards for cleanliness and presentation set forth by the Loj Manager are met.
• Housekeeping includes changing of linens, daily cleaning of restroom facilities, sweeping, vacuuming as well as periodic deep cleaning.
• Identify deep cleaning projects to be done periodically and discussing time needs with the Hospitality Manager for scheduling purposes.

QUALIFICATIONS

Required:

• A passion for hospitality and service as well as a commitment to the mission, values, and vision of the Adirondack Mountain Club.
• A positive attitude through changing work conditions.
• Strong attention to detail to best serve up to forty-eight guests.
• Lifting and carrying heavy loads sometimes exceeding fifty pounds.
• Willingness to work long hours, split shifts, and in hot conditions.
• Capable of maneuvering up and down stairs and through narrow hallways.

Preferred:

• An understanding of food quantities for preparation and ordering.
• Comfortability with improvising in the kitchen.
• Prior experience working in HLH Crew, equivalent experience, or formal education in culinary arts.
• Prior experience overseeing or leading teams.

BENEFITS AND COMPENSATION

Reports to: Hospitality Manager, Director of North Country Business Operations

Works with: Heart Lake Hospitality Crew, Front Desk Staff

Classification: Full-time, non-exempt

Dates: Effective Immediately

Salary/Wage: Starting at $19.00 – $23.00 / hour, based on experience

Benefits: Paid vacation and holidays; matching contribution to 403b; health, vision and dental; free ADK workshops, discounts on store merchandise and rental equipment.On-site housing may be available for a small deduction.

ORGANIZATIONAL STATEMENT

As an organization, we appreciate a diverse set of skills and candidates eager and willing to grow and learn with our organization. As such, our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills and aptitude to succeed in this role, we want to hear from you.

ADK affirms its commitment to equal employment opportunities for all individuals. Decisions about recruiting, hiring, training, promotions, compensation, benefits, and all similar employment matters are made in compliance with all federal, state and local laws and without regard to race, color, religion, gender, ethnic or national origin, age, physical or mental disability, sexual orientation, gender identity, familial status, military status or any other classification protected by federal or state law. Any discrimination in the workplace against persons protected by equal employment opportunity laws is illegal and against policy.