Hearing Center Care & Outreach Coordinator

NationsBenefits; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Omaha, NE. The role involves engaging members, conducting outreach, and scheduling tests to drive growth in hearing health services.

Responsibilities include outbound calls, product promotion beyond hearing aids, and strong emphasis on customer relationship building. On-site position with extensive walking and community engagement.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Know Hearing Aid Center (HAC) products and services.
• Set the stage for full test and potential purchase.
• Make 30–50 outbound calls daily to customers.
• Secure minimum of 4 immediate or scheduled hearing tests daily.
• Promote non-hearing-aid products when appropriate.
• Aim for a 50% increase in non-hearing-aid product sales.
• Learn and use handheld screener for qualified leads.
• Assist with scheduling return visits as needed.
• Promote HAC at events and club activities.
• Work primarily in the club, with 95% time walking and engaging customers.

Skills

Customer service

Sales

Communication

Scheduling

Education

High school diploma

Tools

Scheduling software

PC hardware

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Omaha, NE. The role involves engaging members, conducting outreach, and scheduling tests to drive growth in hearing health services.

Responsibilities include outbound calls, product promotion beyond hearing aids, and strong emphasis on customer relationship building. On-site position with extensive walking and community engagement.