Hearing Care Technician — Front Desk & Tech Support

gn

Bloomsburg (Columbia County)

On-site

USD 40,000 - 44,000

Full time

2 days ago

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Job summary

Beltone Hearing Care is seeking a detail-oriented Hearing Care Technician to be the face of our practice, handling front desk operations, patient orientations, and basic technical support for hearing instruments.

In this full-time role, you will coordinate appointments across the Hazleton and Lehighton offices, collect copays, enter data in managed care portals, and support providers with scheduling while delivering patient-friendly care.

Qualifications

High school diploma or equivalent.
Customer Service Experience.
Medical Clinic Experience.

Responsibilities

Access managed care portals to enter patient, device, and coverage data and submit appointments/claims.
Collect and process patient copays, insurance deductibles, and payments at time of service.
Manage intake paperwork, patient records, and basic insurance coverage verifications.
Balance daily point-of-sale transactions and ensure accurate administrative recordkeeping.
Schedule patients and coordinate daily provider calendars for smooth clinic flow.
Make follow-up calls and return patient calls to troubleshoot hearing aid issues on the phone or in-office.
Greet patients and manage front desk check-in/check-out with a welcoming environment.
Conduct face-to-face hearing aid orientations and assist with device care and app pairing.