Hearing Care Technician & Patient Experience Pro

gn; Pottsville (Schuylkill County); On-site; USD 25,000 - 30,000; Full time

Job summary

Beltone seeks a dependable Hearing Care Technician to join our professional office. You will manage front desk operations, assist patients with orientations, and provide basic technical support for hearing instruments and app pairing.

This is a full-time role with hours Monday–Friday, 8:30 AM–4:30 PM, across POTTSVILLE, Hazleton, Lehighton, Lebanon, and Bloomsburg locations. Compensation is $20.00 per hour plus incentives. Beltone is an equal opportunity employer.

Qualifications

• High school diploma or equivalent
• Customer Service Experience
• Medical Clinic Experience

Responsibilities

• Access managed care portals to enter precise patient, device, and coverage data to complete appointments and submit claims.
• Collect and process patient copays, insurance deductibles, and outstanding balance payments at time of service.
• Manage intake paperwork, patient records, and basic insurance coverage verifications.
• Balance daily point-of-sale transactions and ensure accurate administrative recordkeeping.
• Work directly with the Provider to schedule patients efficiently, ensuring smooth clinic flow and optimal appointment management.
• Make follow‑up calls and return patient calls to troubleshoot hearing aid issues over the phone or set up in‑office care appointments.
• Answer incoming phone calls, address patient inquiries, and coordinate daily provider calendars.
• Maintain clear communication between the provider and patients regarding care plans, device status, and testing appointments.
• Warmly greet patients, manage front desk check‑in/check‑out, and maintain a welcoming office environment.
• Conduct face‑to‑face hearing aid orientations, walking patients through insertion, removal, daily care, control adjustments, and mobile app pairing.
• Assist patients with routine hearing aid care, including cleaning, receiver/wax guard replacements, and charger or battery check‑ups.
• Perform minor in‑office troubleshooting and check in incoming custom device orders, repairs, and accessories from manufacturers.

Skills

Customer Service

Phone etiquette

Medical Clinic Experience

Detail oriented

Education

High school diploma or equivalent

Tools

Hearing healthcare software

Job description

Beltone seeks a dependable Hearing Care Technician to join our professional office. You will manage front desk operations, assist patients with orientations, and provide basic technical support for hearing instruments and app pairing.

This is a full-time role with hours Monday–Friday, 8:30 AM–4:30 PM, across POTTSVILLE, Hazleton, Lehighton, Lebanon, and Bloomsburg locations. Compensation is $20.00 per hour plus incentives. Beltone is an equal opportunity employer.