HEAP INTAKE SPECIALIST

Catholic Charities; City of Rochester (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

403b retirement plan

Generous time off

Comprehensive benefits

Collaborative environment

Growth opportunities

Meaningful work

Job summary

Catholic Charities Family and Community Services (CCFCS) is hiring for a HEAP eligibility position in Rochester. The role involves determining HEAP eligibility, interviewing applicants, collecting income information, and coordinating with program staff to ensure trauma-informed care.

This is a full-time role with Mon-Fri, 8 am–4 pm, beginning 10/26. The role requires an Associate degree and CPR within 90 days, plus one year of related program experience; benefits include a competitive salary,

Qualifications

• Associates degree in business, accounting, finance or related area.
• First Aid and CPR within 90 days after hire and recertified every two years as needed.
• 1 year experience in working within program guidelines; strong verbal, written and telephone communication skills.

Responsibilities

• Performs Evaluation eligibility and applications services to HEAP applicants.
• Interviews clients in person or by phone to collect housing, demographic and income information.
• Assists individuals in providing required documentation for accurate eligibility determination.
• Responds to heating and utility emergency situations.
• Performs data-entry functions.
• Assists with Outreach and Publicity for the program in partnership with DHS.
• Promotes the HEAP program to community organizations and coalitions.
• Maintains tidiness of the office and follows COVID PPE and sanitization guidelines.
• Participates in Agency meetings and trainings.
• Pursues professional development related to job performance.

Skills

Verbal communication

Written communication

Telephone communication

Education

Associate degree in business, accounting, finance or related area

Job description

Description

We are Hiring!

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences.

If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Employment Type:

Full-Time

Schedule:

M-F, 8 am - 4 pm (beginning 10/26)

Salary:

$18.50

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Qualifications

Education:

Associates degree in business, accounting, finance or other related area.

Credentials:

First Aid and CPR within 90 days after hire and recertified every two years as needed.

Experience:

1 year experience in working within program guidelines. Strong verbal, written and telephone communication skills, ability to multi-task and attention to detail are required.

About the role

Under general direction, is responsible for eligibility determination for the federally funded Heating Energy Assistance Program. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment.

Key Responsibilities

• Performs Evaluation eligibility and applications services to applicants for HEAP.
• Interviews clients either in person or by phone to obtain housing, demographic and income information.
• Assists individuals in providing required documentation and evidence of income in order to conduct an accurate eligibility determination.
• Responds to heating and utility emergency situations.
• Performs data-entry functions.
• Assists with Outreach and Publicity for the program in partnership with DHS.
• Assists in promoting the HEAP program to various community organizations and coalitions.
• Collaborates with team members to ensure tidiness of the office. Responsible for following COVID guidelines, including PPE, sanitization and upkeep of work area.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Requirements

Physical Demands/Work Environment:

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance:

Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet