HealthTech SaaS Support Engineer — Data-Driven & On-Call

Bluesight; United States; On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Unlimited vacation days

Generous insurance coverage

401k program with a company match

Fun, collaborative culture!

Job summary

Bluesight is seeking a Support Engineer to provide technical and network problem resolution to end-users by guiding them through step-by-step solutions and coordinating with hospital IT & Pharmacy teams to ensure software meets standards.

The role involves answering inbound calls, emails, and assisting with technical issues, data analysis, and maintaining customer satisfaction. On-call rotation and up to 10% travel are part of the job.

Qualifications

• Bachelor’s degree in related field preferred.
• 2-5 years of experience in administering and/or troubleshooting SaaS applications, systems and networks.
• Strong Excel, SQL, data analysis skills.
• Experience with database systems and querying; MongoDB preferred.
• Certifications such as CISSP, A+, Security+, CISM, Net+ or equivalent preferred.
• Strong analytical and problem-solving skills.
• Professional and polite demeanor.
• Knowledge and experience in a SaaS environment is preferred.
• Ability to travel up to 10% of the time.

Responsibilities

• Answer inbound phone calls from customers on the technical support line.
• Respond to emails from customers.
• Assist customers with technical issues related to Bluesight products.
• Analyze application data and ensure accuracy with resolutions.
• Resolve issues, maintain high-end customer satisfaction and confidence.
• Other duties and technical projects as assigned.
• Occasional overnight on call rotation coverage.

Skills

Excel

SQL

Data analysis

Analytical thinking

SaaS experience

Customer service

Education

Bachelor’s degree in related field

Tools

MongoDB

Job description

Bluesight is seeking a Support Engineer to provide technical and network problem resolution to end-users by guiding them through step-by-step solutions and coordinating with hospital IT & Pharmacy teams to ensure software meets standards.

The role involves answering inbound calls, emails, and assisting with technical issues, data analysis, and maintaining customer satisfaction. On-call rotation and up to 10% travel are part of the job.