Technical Support Engineer - PrivacyPro

Bluesight; Northern (KY); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Unlimited vacation days

Generous insurance coverage

401k with company match

Fun, collaborative culture

Job summary

Bluesight is seeking a motivated Support Engineer to provide technical and network issue resolution for healthcare customers and internal users. You will diagnose using a question-based approach and guide customers through step-by-step solutions, handling inquiries via phone and email, with occasional on-call coverage.

Ideal candidates have 2–5 years in SaaS tech support, strong Excel/SQL, experience with MongoDB, and applicable security certifications.

Qualifications

• Bachelor's degree preferred.
• 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks.
• Strong Excel, SQL, Working with data sets to analyze issues.
• Experience with database systems and querying, MongoDB preferred.
• CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
• Strong analytical and problem-solving skills
• Professional and polite demeanor
• Knowledge and experience in a SaaS environment is preferred
• Ability to travel up to 10% of the time

Responsibilities

• Answer inbound phone calls from customers on the technical support line
• Respond to emails from customers
• Assist customers with technical issues related to Bluesight products
• Analyze application data and ensure accuracy with resolutions
• Resolve issues, maintain high-end customer satisfaction and confidence
• Other duties and technical projects as assigned
• Occasional overnight on call rotation coverage

Skills

SaaS administration

SQL

Excel

MongoDB

Security certifications

Education

Bachelor's degree in related field

Tools

MongoDB

Job description

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.

Position Overview

We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards

Duties and Responsibilities:

• Answer inbound phone calls from customers on the technical support line
• Respond to emails from customers
• Assist customers with technical issues related to Bluesight products
• Analyze application data and ensure accuracy with resolutions
• Resolve issues, maintain high-end customer satisfaction and confidence
• Other duties and technical projects as assigned
• Occasional overnight on call rotation coverage

Qualifications and Skills:

• Bachelor's degree in related field preferred.
• 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
• Strong Excel, SQL, Working with data sets to analyze issues
• Experience with database systems and querying, MongoDB preferred.
• CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
• Strong analytical and problem-solving skills
• Professional and polite demeanor
• Knowledge and experience in a SaaS environment is preferred
• Ability to travel up to 10% of the time

$30 - $35 an hour

The base pay for this position is $30-$35/hour. In addition, this position is also eligible for overtime pay and our amazing benefits package. Actual amount of salary will vary depending on position offered, experience, performance, and location.

This position is open to applicants in the continental United States.

Why Bluesight?

Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!

-Competitive salary

-Time off when you need it unlimited vacation days!

-Generous insurance coverage

-401k program with a company match

-Fun, collaborative culture!

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.