SaaS Support Engineer – Healthcare IT Impact & Growth

Bluesight; Northern (KY); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Unlimited vacation days

Generous insurance coverage

401k with company match

Fun, collaborative culture

Job summary

Bluesight is seeking a motivated Support Engineer to provide technical and network issue resolution for healthcare customers and internal users. You will diagnose using a question-based approach and guide customers through step-by-step solutions, handling inquiries via phone and email, with occasional on-call coverage.

Ideal candidates have 2–5 years in SaaS tech support, strong Excel/SQL, experience with MongoDB, and applicable security certifications.

Qualifications

• Bachelor's degree preferred.
• 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks.
• Strong Excel, SQL, Working with data sets to analyze issues.
• Experience with database systems and querying, MongoDB preferred.
• CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
• Strong analytical and problem-solving skills
• Professional and polite demeanor
• Knowledge and experience in a SaaS environment is preferred
• Ability to travel up to 10% of the time

Responsibilities

• Answer inbound phone calls from customers on the technical support line
• Respond to emails from customers
• Assist customers with technical issues related to Bluesight products
• Analyze application data and ensure accuracy with resolutions
• Resolve issues, maintain high-end customer satisfaction and confidence
• Other duties and technical projects as assigned
• Occasional overnight on call rotation coverage

Skills

SaaS administration

SQL

Excel

MongoDB

Security certifications

Education

Bachelor's degree in related field

Tools

MongoDB

Job description

Bluesight is seeking a motivated Support Engineer to provide technical and network issue resolution for healthcare customers and internal users. You will diagnose using a question-based approach and guide customers through step-by-step solutions, handling inquiries via phone and email, with occasional on-call coverage.

Ideal candidates have 2–5 years in SaaS tech support, strong Excel/SQL, experience with MongoDB, and applicable security certifications.