HealthTech Customer Success Manager — Practice Growth & Adoption

SimplePractice, LLC; Santa Monica (CA); On-site; USD 88,000 - 111,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401(k) Match

Flexible Time Off

Mental Health Resources

Parental Leave

Tuition Reimbursement

ERGs

Job summary

SimplePractice, LLC is seeking a Customer Success Manager to own post-onboarding relationships for medium to large healthcare practices. You will drive adoption, retention and growth by translating platform capabilities into real-world outcomes, working closely with Product, Design and Customer Success teams.

The role emphasizes building trusted relationships, understanding clinical workflows, and guiding customers toward best practices that maximize value from the SimplePractice platform.

Qualifications

• 3+ years in Customer Success, Account Management, or Relationship Management within SaaS/tech
• Experience in Health tech including EHRs or healthcare SaaS
• Experience with Notion, Slack, Gong, ChurnZero or similar

Responsibilities

• Own post-sale relationship for a named portfolio of medium to large group practices
• Serve as primary strategic point of contact and trusted advisor
• Conduct regular success check-ins to understand goals and evolving needs
• Educate customers on features, enhancements, and best practices to drive adoption and growth
• Guide customers through complex questions, workflow optimization and platform best practices
• Lead conversations to address challenges and improve customer health
• Identify trends and advocate for customer needs with Product/Design teams
• Maintain documentation on customer goals, health, risks, and outcomes

Skills

Customer Success

Account Mgmt

Relationship Mgmt

Health tech

Notion

Slack

Gong

ChurnZero

Healthcare workflows

Tools

Notion

Slack

Gong

ChurnZero

Job description

SimplePractice, LLC is seeking a Customer Success Manager to own post-onboarding relationships for medium to large healthcare practices. You will drive adoption, retention and growth by translating platform capabilities into real-world outcomes, working closely with Product, Design and Customer Success teams.

The role emphasizes building trusted relationships, understanding clinical workflows, and guiding customers toward best practices that maximize value from the SimplePractice platform.