Healthcare Unified Communications Specialist II

Methodist Le Bonheur Healthcare; Germantown (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

Methodist Le Bonheur Healthcare seeks a skilled Telecommunications Specialist to support Cisco Unified Communications across hospitals and clinics. You will troubleshoot Call Manager, Unity, Webex Calling, and related UC platforms, providing direct end-user support in a demanding healthcare environment.

Three years of VoIP experience are required (or five years of UC experience in lieu of education). A related associates degree is preferred, with opportunities to advance within Clinical and

Qualifications

• Requires an Associate's degree in Computer Science or related IT field.
• Minimum of 3 years of experience in telecommunications/VoIP; substitution of 5 years Unified Communications experience may replace education.
• Hands-on experience with Cisco Unified Communications technologies such as CUCM, Webex Calling, and Unity.

Responsibilities

• Support Cisco Unified Communications systems across hospital and clinic locations.
• Troubleshoot Cisco Call Manager, Cisco Unity, Webex Calling, VoIP, and related UC platforms.
• Provide end-user support in a hospital/clinic setting and assist with migrations to Cisco UC platforms.
• Document issues and resolutions; participate in after-hours on-call rotation.

Skills

Cisco Unified Communications

VoIP troubleshooting

SIP trunking concepts

MS Office

Oral and written communication

Leadership potential

Education

Associates Degree Computer sciences or related IT field

Tools

CUCM

Webex Calling

Cisco Unity

Job description

Methodist Le Bonheur Healthcare seeks a skilled Telecommunications Specialist to support Cisco Unified Communications across hospitals and clinics. You will troubleshoot Call Manager, Unity, Webex Calling, and related UC platforms, providing direct end-user support in a demanding healthcare environment.

Three years of VoIP experience are required (or five years of UC experience in lieu of education). A related associates degree is preferred, with opportunities to advance within Clinical and