Healthcare Tech Support Specialist | High-Volume, Empathetic
Careers at Nestmed
10 days ago
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Job summary
Qualifications
- 3+ years in technical customer support or a client-facing role, ideally in healthtech or healthcare SaaS.
- Troubleshooting instincts — diagnose the why behind an issue, not just the symptom, and document clearly for engineering.
Responsibilities
- Own the front door for clinicians, staff, and admins via Zendesk (email, chat, tickets, phone).
- Resolve day-to-day issues: password resets, file transfers, app restarts, login errors, account configuration.
- Identify, document, and elevate product issues to engineering with context for faster resolution.
- Manage high-volume inbound tickets with disciplined categorization and prioritization.
Skills
Zendesk
Troubleshooting
Communication
Patience
Tools
EHR/EMR systems
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