Healthcare Tech Support Analyst - Hybrid, Clearance Required

Oracle Corporation; Lansing (MI); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Oracle Corporation is seeking an Associate Customer Service Solution Analyst within Oracle Health Support. You will serve as the first point of contact for Oracle Health clients, providing technical and application support in a fast-paced Tier 1 environment. U.S.

citizenship and the ability to obtain government security clearance are required, and the role follows a hybrid schedule. Preferably based in Orlando, FL; Kansas City, MO; or Nashville, TN, with in-office attendance possible based on

Qualifications

• Experience providing Tier 1 technical and application support.
• Strong customer service and communication skills.
• Ability to triage issues and coordinate resolutions.

Responsibilities

• Serve as first point of contact for Oracle Health clients.
• Troubleshoot technical issues and triage support requests.
• Assist with incident management via phone, ticket, and email.

Skills

Customer service

Technical troubleshooting

Issue resolution

Support triage

Job description

Oracle Corporation is seeking an Associate Customer Service Solution Analyst within Oracle Health Support. You will serve as the first point of contact for Oracle Health clients, providing technical and application support in a fast-paced Tier 1 environment. U.S.

citizenship and the ability to obtain government security clearance are required, and the role follows a hybrid schedule. Preferably based in Orlando, FL; Kansas City, MO; or Nashville, TN, with in-office attendance possible based on