Healthcare Team Leader – Path to Clinic Supervisor

Epiphany Business Services, Llc; DeSoto (TX); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Life insurance

Short-term disability

Vision

Dental

401k with company matching

Tuition assistance

Certification reimbursement

Employee discounts

HSA

FSA

Descripción de la vacante

Epiphany Dermatology in DeSoto, TX is seeking a Team Leader to guide clinic staff, oversee onboarding, and implement standard processes within a fast-growing dermatology network.

You will coach staff, manage schedules, and ensure patient care quality while advancing leaders through development programs. This is a full-time, on-site role with strong growth potential in a mission-driven organization.

Formación

• At least 1 year in healthcare-related customer service.
• High school diploma or higher required.
• Medical Assistant or nursing experience preferred but not required.
• Experience with EMA by Modernizing Medicine desired but not required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Complete Epiphany Clinical and Front Office Preceptor training within 30 days of hire.
• Complete Rising Suns leadership development program within 12 months of hire.
• Authorized to work in the United States without sponsorship.

Responsabilidades

• Coaches clinic staff to provide empathetic, service-oriented patient responses.
• Participates in training and onboarding of new team members.
• Develops clinic execution standards consistent with company processes.
• Coaches on customer service, attendance, and performance in regular meetings.
• Ensures patient experience best practices and maintains positive relationships.
• Manages patient scheduling to optimize access and provider utilization.
• Reviews and approves staff time cards for accuracy.
• Guides staff on patient/family complaints and escalates when needed.
• Preserves supplies and maintains HIPAA and privacy standards.
• Supports OSHA safety regulations and on-site attendance.

Conocimientos

Customer service

Coaching

Training and onboarding

Communication

Staff scheduling

Microsoft Office

Educación

High school diploma

Clinical/Front Office training programs

Rising Suns leadership development

Herramientas

EMA by Modernizing Medicine

Microsoft Office Suite

Descripción del empleo

Epiphany Dermatology in DeSoto, TX is seeking a Team Leader to guide clinic staff, oversee onboarding, and implement standard processes within a fast-growing dermatology network.

You will coach staff, manage schedules, and ensure patient care quality while advancing leaders through development programs. This is a full-time, on-site role with strong growth potential in a mission-driven organization.