Derm Clinic Team Leader: Coaching & Growth

Epiphany Business Services, Llc; Erie (CO); Presencial; USD 33.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Life Insurance

Short-term Disability

Mental Health Services

Vision Insurance

Dental Insurance

401k with company matching

HSA and FSA

Tuition assistance

Certification reimbursement

Employee discounts

Descripción de la vacante

Epiphany Dermatology in the United States is seeking a Team Leader in Erie, CO to coach clinic staff, train new teammates, and uphold patient-first standards in a growing dermatology network.

This developmental leadership position provides 12–24 months of growth before a potential promotion to Clinic Supervisor, focusing on scheduling, compliance, and staff development. A strong candidate embraces teamwork and patient care.

Formación

• At least one (1) year of experience in a healthcare-related customer service role.
• High school diploma or above, required.
• Prior Medical Assistant or nursing experience preferred but not required.
• Prior experience with EMA by Modernizing Medicine desired, but not required.
• Completion of Epiphany Clinical and Front Office Preceptor training programs within 30-days of hire.
• Completion of Rising Suns leadership development program within 12 months of hire.
• Must be authorized to work in the United States without restriction.

Responsabilidades

• Coaches clinic staff to ensure consistent, empathetic, and customer service-oriented responses to patient needs and throughout the patient experience.
• Plays an active role in the training and onboarding of new team members.
• Familiar with Company processes and procedures and develops standards for execution of these within the clinic environment.
• Provides regular coaching on customer service, attendance, and basic performance to clinic staff through regular one-on-one meetings. For more complex employee relations issues, escalates to Regional Leadership and HR Business Partner.
• Ensures patient experience best practices are followed by all teammates.
• Maintains a positive, can-do attitude to achieve positive and trustworthy relationships across all levels of the organization (including providers) to improve work relationships, build morale, and increase productivity and retention.
• Effectively manages patient scheduling to achieve access to care and preferred provider utilization.
• Reviews and approves staff time cards to ensure accuracy with hours worked.
• Assists and provides guidance to clinic staff to ensure timely response and resolution of patient/family complaints. Escalates sensitive and/or unresolvable customer service issues to Regional Leadership.
• Helps ensure proper supplies are stocked and are out of patient view and exam rooms.
• Consistently demonstrates Epiphany's Core Values, contributing to a team-based, collaborative culture.
• Maintains consistent, reliable and on-site attendance to support the team and deliver on patient/business needs. Willing to adjust personal availability according to volume changes and activity surges as needed.
• Ensures front and back office team adheres to compliance standards, safeguards PHI and financial information, maintains HIPAA confidentiality, and upholds privacy and security standards.
• Fully complies with OSHA workplace safety regulations.
• Other duties as assigned.

Conocimientos

Customer service

Coaching

Staff training

Leadership

MS Office

Educación

High school diploma

Herramientas

Microsoft Office Suite

Descripción del empleo

Epiphany Dermatology in the United States is seeking a Team Leader in Erie, CO to coach clinic staff, train new teammates, and uphold patient-first standards in a growing dermatology network.

This developmental leadership position provides 12–24 months of growth before a potential promotion to Clinic Supervisor, focusing on scheduling, compliance, and staff development. A strong candidate embraces teamwork and patient care.