Healthcare Switchboard & Dispatch Specialist

Lutheran Health Network; Fort Wayne (IN); On-site; USD 18,000 - 25,000; Full time

Job summary

Lutheran Health Network in Fort Wayne, IN is seeking a Switchboard Operator to manage incoming and outgoing calls and to page requests, delivering information to patients and staff in a professional and courteous manner.

You will route calls, assist with emergency communications, and maintain accurate records of pages and calls, ensuring timely notifications and reliable service across departments.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly, greeting callers professionally and courteously, routing to the appropriate department or individual.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergencies.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff.
• Screens and verifies demographic information, corrects errors, and organizes paperwork accurately, including inpatient documentation.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.

Skills

Verbal communication

Customer service

Emergency communications

Call routing

Attention to detail

Tools

Switchboard equipment

Job description

Lutheran Health Network in Fort Wayne, IN is seeking a Switchboard Operator to manage incoming and outgoing calls and to page requests, delivering information to patients and staff in a professional and courteous manner.

You will route calls, assist with emergency communications, and maintain accurate records of pages and calls, ensuring timely notifications and reliable service across departments.