Healthcare Staffing Account Manager

Concord Medical Group; Flower Mound (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Flint Medical Staffing seeks an in-office Healthcare Staffing Account Manager to nurture client relationships within healthcare accounts. You will partner with the accounts team, coordinate clinician schedules, and support recruitment to ensure seamless coverage and service excellence.

In this role, you will handle billing processes, participate in quarterly client meetings, and proactively fill shifts while maintaining strong communication with facilities and providers.

Qualifications

• 1+ years in healthcare account management.
• Experience with provider scheduling and shift coverage.
• Familiarity with physician recruitment processes.
• Proven reliability and follow-through to fill shifts.
• Strong communication and relationship management under time pressure.

Responsibilities

• Manage client relations to foster partnerships.
• Collaborate with the healthcare accounts team.
• Coordinate physician and APP schedules for shift coverage.
• Support physician and APP recruitment and pipeline development.
• Provide timely customer support to client needs.
• Oversee billing processes for accuracy and promptness.
• Attend quarterly client meetings to review service and status.
• Fill open shifts proactively and escalate as needed.

Skills

Account management

Scheduling

Recruitment

Communication

Cross-functional

Job description

The Healthcare Staffing Account Manager plays a pivotal role in managing and nurturing relationships within the healthcare accounts team. This position emphasizes client relations, team collaboration, provider scheduling, and ensuring smooth billing operations, with a commitment to providing excellent customer support. The role involves working closely with a dedicated healthcare accounts team and requires attendance at quarterly client meetings to maintain strong partnerships.

This role will be located in-office.

Responsibilities

• Manage client relations to foster strong, lasting partnerships
• Collaborate effectively within the dedicated healthcare accounts team
• Coordinate and manage physician and advanced practice provider schedules to ensure consistent shift coverage across client facilities
• Support physician and APP recruitment efforts, assisting with candidate sourcing and pipeline development as staffing needs arise
• Provide timely and effective customer support to address client needs
• Oversee billing processes to ensure accuracy and promptness
• Participate in quarterly client meetings to review service and account status
• Take ownership of open shifts, proactively problem-solving and escalating as needed to ensure every shift is filled

Required Qualifications

• Preferred 1+ years of experience in healthcare account management
• Experience with provider scheduling and shift coverage coordination, ideally within a healthcare or staffing environment
• Familiarity with physician recruitment processes, including sourcing and candidate engagement
• A demonstrated commitment to reliability and follow-through, with a track record of doing what it takes to fill shifts and prevent coverage gaps
• Strong communication and relationship-management skills, with the ability to work cross-functionally under time pressure

Company Description

Flint Medical Staffing is more than just a staffing agency; we operate with a servants heart. Our only goal is to make each healthcare facility we work with feel as though we are part of the family. Our providers, recruiters, account managers, and sales executives all have one goal in mind, amazing patient care. If this sounds like the kind of company you'd like to work for or engage in a search with.