Account Manager

Favorite Healthcare Staffing; Missouri; On-site; USD 55,000 - 75,000; Full time

Job summary

Favorite Healthcare Staffing is seeking to expand relationships with clients and drive growth across our portfolio of healthcare staffing services. The role emphasizes strategic account development, data-driven planning, and expanding service lines within existing customers.

You will collaborate with cross-functional teams to understand customer needs, apply product and service knowledge, and deliver value through expanded partnerships with current clients and new worksites.

Responsibilities

• Develop relationships with C-suite and supply chain/procurement.
• Uses reports to analyze current and potential client base. Identify client trends and develop plans with Account Management, Recruitment, Sales or other teams to maximize opportunity to produce gross margin.
• Diversifies business by selling additional lines of services to all accounts.
• Responsible for identifying and strategically selling within clients who we have placed staff in the previous 12 months.
• Grow business by expanding into new worksites or departments of current clients.

Job description

About The Job

This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements.

Company Description

Favorite Healthcare Staffing is the nation’s premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services.

What makes Favorite Healthcare Staffing unique? The answer is simple — our people. From the commitment to our communities to our “work hard play hard” mentality, it’s our people who define who we are.

Position Details

Client Growth

• Develop relationships with C-suite and supply chain/procurement.
• Uses reports to analyze current and potential client base. Identify client trends and develop plans with Account Management, Recruitment, Sales or other teams to maximize opportunity to produce gross margin.
• Diversifies business by selling additional lines of services to all accounts.
• Responsible for identifying and strategically selling within clients who we have placed staff in the previous 12 months.
• Grow business by expanding into new worksites or departments of current clients.

Client Development

• Scheduling and planning Quarterly Business reviews and marketing trips.
• Gain Understanding of customer’s specific business needs and apply product knowledge to meet them.
• Develop detailed understanding of technology services (Mobilize Client Portal, Mobilize THP App) with intent to provide clients constructive consultation on how to successfully work within our technology.
• Ongoing engagement with clients exposing them to Favorite Healthcare Staffing’s expanding capabilities and product offerings with a keen eye towards gathering product and market intelligence and driving value in solving client challenges.
• Grow the revenue base with the client.

Customer Service/Relations

• Work closely with Account Managers and Account Management Supervisor to stay current with client information.
• Act as a liaison between active/previous clients and Favorite corporate departments for items such as Contract Negotiations, Cash Collection, HR Inquiries, etc.
• Delivers service excellence to internal and external customers by advocating for customer preferences, maximizing communication and partnering with peers and customers.
• Compiles and distributes weekly, monthly, quarterly reports according to contract requirements.

Applicants must be able to show proof that they are legally eligible to work in the United States. Favorite Healthcare Staffing, LLC is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.