Account Manager

Favorite Healthcare Staffing, LLC; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Favorite Healthcare Staffing, LLC is seeking a Client Relationship Manager to serve as the primary liaison for clients, guiding orders, rates, and service lines to optimize engagement and profitability.

You will drive growth by increasing order volume, expanding service offerings (per diem, contract, locums, and international services), and maintaining high client satisfaction through proactive partnership management.

Qualifications

• Bachelor's degree or equivalent work experience in a relevant field.
• 2–5+ years in account management, sales, customer success, or a client-facing role.
• Proven track record of managing client relationships and meeting revenue targets.

Responsibilities

• Serve as the primary liaison for clients regarding orders and service delivery.
• Provide expert guidance on client rates and service lines to optimize engagement.
• Maintain professional, responsive communication with all client partners and internal teams.
• Drive GM growth by increasing order volume and improving fill rates.
• Foster strategic partnerships to support business expansion and profitability.
• Monitor performance metrics and report on opportunities, account growth, and stability.
• Collaborate with cross-functional teams to enhance client satisfaction and service effectiveness.

Skills

Relationship Management

Interpersonal Skills

Sales & BizDev

Upselling & Cross-selling

Negotiation

Forecasting

Organizational Skills

Analytical Skills

Multitasking

Problem-solving

Data-driven

Education

Bachelor's degree or equivalent

Tools

Salesforce

HubSpot

Microsoft Office

Job description

About the job

This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements.

Company Description

Favorite Healthcare Staffing is the nation's premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services. What makes Favorite Healthcare Staffing unique? The answer is simple - our people. From the commitment to our communities to our "work hard play hard" mentality, it's our people who define who we are.

Position Details

Client Relationship Management

Serve as the primary liaison for clients regarding orders and service delivery. Provide expert guidance on client rates and service lines to optimize engagement. Maintain professional, responsive communication with all client partners and internal teams.

Growth and Expansion

Drive GM growth by increasing order volume and improving fill rates. Expand service offerings to include per diem, contract, clinical, allied, non-clinical, locums, international services, and more. Foster strategic partnerships, including MSP and corporate conversions, to support business expansion. Ensure markup retention and stability to maximize profitability.

Performance Metrics

Meet and exceed goals and metrics as set by the Account Management Supervisor. Leverage business analytics tools to track and report on opportunities, account growth, and stability. Monitor and enhance key performance indicators, including time-to-fill, overall order fulfillment, and cancellation reduction.

Collaboration and Operational Excellence

Work closely with all business units to enhance account management and operational effectiveness. Partner with Program Managers on quarterly client reviews and identify opportunities for growth. Implement new or improved program opportunities to enhance client satisfaction and service effectiveness.

Process Improvement

Continuously seek and implement improvements to internal processes in alignment with the Account Management Supervisor. Adhere to standard operating procedures established by the Senior Director of Account Management.

Client Partnership Health

Assess and monitor the health of each client partnership to ensure long-term viability and satisfaction. Drive core production for client accounts by focusing on key performance indicators and strategic goals.

Core Qualifications

• Education: Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
• Experience: 2-5+ years in account management, sales, customer success, or a client-facing role. Proven track record of managing client relationships and meeting or exceeding revenue targets. Experience handling multiple accounts or projects at once.
• Key Skills: Relationship Management ; Strong interpersonal and communication skills ; Ability to build trust and maintain long-term client partnerships ; Sales & Business Development ; Upselling and cross-selling experience ; Negotiation and contract management skills ; Understanding of sales pipelines and forecasting ; Organizational & Analytical Skills ; Ability to manage multiple clients, deadlines, and priorities ; Problem-solving and critical thinking ; Comfortable analyzing data and performance metrics.
• Technical/Tools: Experience with CRM software (e.g., Salesforce, HubSpot) ; Proficiency in Microsoft Office.

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Applicants must be able to show proof that they are legally eligible to work in the United States.

Favorite Healthcare Staffing, LLC is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.