Healthcare Software Support Specialist

CareVoyant Inc.; Rolling Meadows (IL); Hybride; USD 48 000 - 55 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Résumé du poste

CareVoyant Inc. is seeking a detail-oriented Application Support Specialist for our Healthcare Software Support team.

You will be the primary contact for healthcare providers and staff, troubleshooting issues, guiding workflows, and delivering product guidance to support clinical, operational, scheduling, billing, and compliance tasks. The ideal candidate enjoys problem-solving and delivering excellent customer service, working closely with healthcare organizations to ensure a positive

Qualifications

• Experience supporting software applications in a healthcare environment is preferred.
• Strong customer service and communication skills.
• Ability to analyze problems, research solutions, and manage multiple priorities in a fast-paced environment.

Responsabilités

• Respond to customer inquiries via phone, email, and support ticketing system.
• Investigate, troubleshoot, and resolve software application issues for healthcare customers.
• Guide users through system functionality, workflows, and best practices.
• Provide clear written and verbal instructions to help customers effectively use the application.
• Collaborate with Implementation, Product Development, and Project teams to resolve complex customer issues.
• Document customer interactions, issue resolution steps, and follow-up activities in the support system.
• Assist with testing software updates, enhancements, and new features prior to release.
• Create and maintain knowledge base articles, user guides, and FAQs.
• Identify trends in customer questions and recommend improvements to processes, training materials, or product functionality.
• Stay current on product enhancements, healthcare industry workflows, and system best practices to provide informed customer support.
• Participate in customer training and onboarding activities as needed.

Connaissances

Customer service

Communication

Multitasking

Problem solving

Description du poste

We are seeking a detail-oriented and customer-focused Application Support Specialist to join our Healthcare Software Support team. In this role, you will serve as the primary point of contact for healthcare providers and administrative staff using our software platform. You will assist customers with questions, troubleshoot application issues, provide product guidance, and help organizations successfully utilize our software to support their clinical, operational, scheduling, billing, and compliance workflows.

The ideal candidate enjoys problem-solving, delivering exceptional customer service, and working closely with healthcare organizations to ensure a positive customer experience.

Key Responsibilities

We are seeking a detail-oriented and customer-focused Application Support Specialist to join our Healthcare Software Support team. In this role, you will serve as the primary point of contact for healthcare providers and administrative staff using our software platform. You will assist customers with questions, troubleshoot application issues, provide product guidance, and help organizations successfully utilize our software to support their clinical, operational, scheduling, billing, and compliance workflows.

The ideal candidate enjoys problem-solving, delivering exceptional customer service, and working closely with healthcare organizations to ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and support ticketing system.
• Investigate, troubleshoot, and resolve software application issues for healthcare customers.
• Guide users through system functionality, workflows, and best practices.
• Provide clear written and verbal instructions to help customers effectively use the application.
• Collaborate with Implementation, Product Development, and Project teams to collaborate and resolve complex customer issues.
• Document customer interactions, issue resolution steps, and follow-up activities in the support system.
• Assist with testing software updates, enhancements, and new features prior to release.
• Create and maintain knowledge base articles, user guides, and FAQs.
• Identify trends in customer questions and recommend improvements to processes, training materials, or product functionality.
• Stay current on product enhancements, healthcare industry workflows, and system best practices to provide informed customer support.
• Participate in customer training and onboarding activities as needed.

Preferred Qualifications

• Experience supporting software applications in a healthcare environment is preferred.
• Familiarity with healthcare operations, home health, private duty, EMR/EHR systems, scheduling, billing, or clinical documentation is a plus.
• Strong customer service and communication skills.
• Ability to analyze problems, research solutions, and manage multiple priorities in a fast-paced environment.
• Experience working with support ticketing systems and customer-facing software support.

Job Details

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off

Work Location: Hybrid remote in Rolling Meadows, IL 60008