Healthcare Software Implementation Consultant

Remote; San Francisco (CA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more

Job summary

PointClickCare is seeking a Software Implementation Consultant to serve as the principal liaison with customers, guiding best practices to optimize workflows in Long-Term and Post-Acute Care settings. You will lead discovery, configure systems, ensure data quality, and drive value through strong communication and collaboration.

The role requires 2-4+ years in a software implementation role, excellent communication, and the ability to travel up to 30% to client sites.

Qualifications

• Post-secondary education in business or technology related field (preferred).
• Excellent communication, organizational and collaboration skills.
• Previous experience configuring or implementing a software solution, database testing and end-user support (preferred).
• Strong analytical and problem-solving skills.
• Attention to detail and quality validation processes.
• Consulting experience within a software organization performing workflow analysis.
• Experience balancing multiple projects with milestones and objectives.
• Results-oriented with adaptability and proactive client insights.
• 2-4+ years in a software implementation role.
• Healthcare market experience is preferred.

Responsibilities

• Principal implementation liaison on the project team documenting customer requirements and translating them into configuration and goals.
• Lead detailed business discovery and develop recommendations to deliver value.
• Translate requirements and execute system configuration setup.
• Ensure data quality, integrity, and security for customer databases.
• Assess and validate the implementation plan and manage stakeholder communications.
• Troubleshoot configuration issues with attention to detail.
• Update training databases for new product releases and best practices.
• Identify configuration improvements to drive efficiency and outcomes.
• Maintain stakeholder relationships with effective communication and collaboration.
• Anticipate and communicate issues, risks, timelines, and delays for an exceptional customer experience.
• Support change management strategies including user readiness and acceptance.
• Test, pilot, and document new professional services offerings.
• Develop knowledge across multiple product offerings and end-to-end solutions.
• Travel to customer sites to lead meetings and presentations as needed.

Skills

Excellent communication

Organizational skills

Collaboration

Analytical thinking

Problem solving

Attention to detail

Consulting experience

Multi-project management

Accountability

Independent work

Adaptability

Client advisory

Education

Post-secondary education in business/tech

Job description

PointClickCare is seeking a Software Implementation Consultant to serve as the principal liaison with customers, guiding best practices to optimize workflows in Long-Term and Post-Acute Care settings. You will lead discovery, configure systems, ensure data quality, and drive value through strong communication and collaboration.

The role requires 2-4+ years in a software implementation role, excellent communication, and the ability to travel up to 30% to client sites.