(US) Software Implementation Consultant - Clinical

Remote

San Francisco (CA)

Remote

USD 110,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Benefits starting from Day 1

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more

Job summary

PointClickCare is seeking a Software Implementation Consultant to serve as the principal liaison with customers, guiding best practices to optimize workflows in Long-Term and Post-Acute Care settings. You will lead discovery, configure systems, ensure data quality, and drive value through strong communication and collaboration.

The role requires 2-4+ years in a software implementation role, excellent communication, and the ability to travel up to 30% to client sites.

Qualifications

Post-secondary education in business or technology related field (preferred).
Excellent communication, organizational and collaboration skills.
Previous experience configuring or implementing a software solution, database testing and end-user support (preferred).
Strong analytical and problem-solving skills.
Attention to detail and quality validation processes.
Consulting experience within a software organization performing workflow analysis.
Experience balancing multiple projects with milestones and objectives.
Results-oriented with adaptability and proactive client insights.
2-4+ years in a software implementation role.
Healthcare market experience is preferred.

Responsibilities

Principal implementation liaison on the project team documenting customer requirements and translating them into configuration and goals.
Lead detailed business discovery and develop recommendations to deliver value.
Translate requirements and execute system configuration setup.
Ensure data quality, integrity, and security for customer databases.
Assess and validate the implementation plan and manage stakeholder communications.
Troubleshoot configuration issues with attention to detail.
Update training databases for new product releases and best practices.
Identify configuration improvements to drive efficiency and outcomes.
Maintain stakeholder relationships with effective communication and collaboration.
Anticipate and communicate issues, risks, timelines, and delays for an exceptional customer experience.
Support change management strategies including user readiness and acceptance.
Test, pilot, and document new professional services offerings.
Develop knowledge across multiple product offerings and end-to-end solutions.
Travel to customer sites to lead meetings and presentations as needed.

Skills

Excellent communication

Organizational skills

Collaboration

Analytical thinking

Problem solving

Attention to detail

Consulting experience

Multi-project management

Accountability

Independent work

Adaptability

Client advisory

Education

Post-secondary education in business/tech

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary

As part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.

The Software Implementation Consultant will report to the Manager, Professional Services.

Key Responsibilities

Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
Translate technical requirements and execute system configuration setup
Ensure data quality, integrity, and security requirements for all customer databases
Assess and validate the implementation plan and manage communication among project stakeholders
Troubleshoot and resolve configuration issues with great attention to detail
Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
Test, pilot, and document new professional services offerings
Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
When needed, travel to customer on-site locations to lead and direct meetings and presentations

Required Experience

Post-secondary education in business or technology related field (preferred)
Excellent communication, organizational and collaboration skills
Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
Strong analytical and problem-solving skills
Demonstrated attention to detail and quality validation process adherence
Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
Proven ability to take accountability for a project, demonstrating initiative, and delivering on
Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
2-4+ years in a software implementation role
Healthcare market experience, preferred