Healthcare Service Desk & Communications Operator

International Executive Service Corps; Lawton (OK); Presencial; USD 32 000 - 46 000; Tempo integral

Resumo da oferta

The Service Desk Operator at International Executive Service Corps provides frontline IT and communications support within a hospital setting, handling calls, directing inquiries, and logging incidents to ensure continuity of operations.

Applicants should have a high school diploma (preferred) and experience with help desks, ticketing systems, and healthcare communication tools; strong customer service, organization, and calmness under pressure are essential.

Qualificações

• Must comply with hospital policies and procedures.
• Must maintain patient confidentiality per HIPAA.
• Must complete required hospital and departmental training.

Responsabilidades

• Answer and direct incoming calls and inquiries.
• Operate hospital communication systems and monitor alerts.
• Manage support tickets and escalate issues as needed.
• Provide basic technical assistance to users.
• Support continuity of hospital operations through coordination.

Conhecimentos

Customer service

Communication

Multitasking

Emergency response

Organization

Hospital IT experience

Ticketing systems

Healthcare systems

Business applications

Formação académica

High school diploma

Additional IT/Healthcare/Communications education

Ferramentas

ITSM ticketing software

Descrição da oferta de emprego

The Service Desk Operator at International Executive Service Corps provides frontline IT and communications support within a hospital setting, handling calls, directing inquiries, and logging incidents to ensure continuity of operations.

Applicants should have a high school diploma (preferred) and experience with help desks, ticketing systems, and healthcare communication tools; strong customer service, organization, and calmness under pressure are essential.