Healthcare Security & Emergency Response Officer

Advocate Health; Two Rivers (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Advocate Health is seeking a Security Officer to provide security services with a customer-service approach. You will patrol, respond to emergencies, de-escalate conflicts, and coordinate with medical staff and law enforcement to maintain a safe environment for patients and visitors.

The role requires 1 year of relevant experience, a high school diploma or GED, and certification in security-related areas. A driving license and compliance with safety protocols are essential.

Qualifications

• High school graduate or GED.
• 1 year of experience in security, public safety, or customer service.
• Ability to remain calm under pressure and follow policies.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Inspires confidence with a professional appearance and demeanor; enforces safety rules.
• Performs patrols to identify vulnerabilities, hazards, and fire conditions; manages valuables and conducts searches.
• Prevents and responds to workplace violence; addresses combative or threatening individuals.
• De-escalates situations; may use force when necessary and within training.
• Responds to emergencies; intervenes to prevent injury and coordinate with teams.
• Investigates incidents and documents reports; escalates as needed.
• Custodial liaison duties and security-awareness education for staff; coordinates with law enforcement.
• Maintains training standards in radio communications, de-escalation, and approved equipment.

Skills

Customer service

Professionalism

Observation

De-escalation

Safety compliance

Communication

Background check

Education

High School Diploma or GED

Job description

Advocate Health is seeking a Security Officer to provide security services with a customer-service approach. You will patrol, respond to emergencies, de-escalate conflicts, and coordinate with medical staff and law enforcement to maintain a safe environment for patients and visitors.

The role requires 1 year of relevant experience, a high school diploma or GED, and certification in security-related areas. A driving license and compliance with safety protocols are essential.