Healthcare Security & De-Escalation Specialist

Advocate Health; Fond du Lac (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Advocate Health is seeking a Security Officer to provide professional security services across hospital facilities. The position emphasizes patient-centered safety, compassionate handling of challenging situations, and adherence to policies and training.

The role requires collaboration with medical staff and external responders, performing patrols, responding to emergencies, and maintaining a calm, service-oriented presence to ensure a safe environment for patients, visitors, and staff.

Qualifications

• Requires 1+ year of security, public safety, or customer-service experience with emergent situations.
• Strong emotional intelligence and compassionate responses to incidents.
• Ability to collaborate with medical staff and law enforcement as appropriate.
• Maintains composure and safety in challenging environments.

Responsibilities

• Provide security with a professional, service-oriented approach per policies and training.
• Inspire confidence through professional appearance, demeanor, and safety compliance.
• Conduct patrols, identify hazards, and assist patients, visitors, and teammates as needed.
• Respond to emergencies, de-escalate conflicts, and report incidents timely.

Skills

Emotional intelligence

Patient-centered care

Calm under pressure

De-escalation

Collaborative teamwork

Security operations

Education

High school diploma or GED

Tools

TASER / Conducted Energy Weapon training

Job description

Advocate Health is seeking a Security Officer to provide professional security services across hospital facilities. The position emphasizes patient-centered safety, compassionate handling of challenging situations, and adherence to policies and training.

The role requires collaboration with medical staff and external responders, performing patrols, responding to emergencies, and maintaining a calm, service-oriented presence to ensure a safe environment for patients, visitors, and staff.