Healthcare Security Specialist: Calm Crisis Response

Advocate Health; Milwaukee (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Advocate Health is seeking a Security Officer to provide security services with a customer-service approach, focusing on professionalism, fairness, and compassion. The role requires patrolling, incident reporting, de-escalation, and collaboration with medical staff and law enforcement to maintain a safe and welcoming environment.

Applicants should have at least a high school diploma or GED and typically 1 year of security or related public safety experience.

Qualifications

• High school diploma or GED required.
• Typically 1 year of security, public safety, or customer service experience handling emergent situations.
• Strong emotional intelligence and empathetic responses to incidents.

Responsibilities

• Provide security with a customer-service approach, maintaining professionalism, fairness, and compassion.
• Present a professional, approachable appearance and demeanor to inspire confidence among patients, visitors, and staff.
• Perform patrols and inspections to identify vulnerabilities, hazards, and safety conditions; monitor incidents and respond accordingly.
• De-escalate conflicts and respond to emergencies, including potential use of force when necessary.
• Coordinate with law enforcement and first responders; maintain reports and documentation of incidents.
• Assist with traffic and crowd control; provide information and directions as needed.
• Participate in ongoing training on safety procedures, restraints, and crisis response.

Skills

Emotional intelligence

Customer service

Calm under pressure

Team collaboration

Interpersonal communication

Education

High school diploma or GED

Job description

Advocate Health is seeking a Security Officer to provide security services with a customer-service approach, focusing on professionalism, fairness, and compassion. The role requires patrolling, incident reporting, de-escalation, and collaboration with medical staff and law enforcement to maintain a safe and welcoming environment.

Applicants should have at least a high school diploma or GED and typically 1 year of security or related public safety experience.