Healthcare Scheduling Specialist — Complex Procedures

Tenet Healthcare; Alabaster (AL); On-site; USD 34,000 - 45,000; Full time

Job summary

Tenet Healthcare’s Shelby Medical Center is seeking a Scheduling Coordinator to manage the scheduling of complex diagnostic and surgical procedures and to conduct physician/patient interviews while explaining hospital guidelines and policies.

The role coordinates with clinical departments on schedule changes, ensures complete data capture, and maintains strong customer service in a call-center environment. Related duties include data entry and providing prep instructions to patients.

Qualifications

• High School Diploma or equivalent required
• 2-5 years administrative experience in medical facility, health insurance, or related area
• 3+ years in Patient Access/Scheduling preferred
• Some college coursework is preferred

Responsibilities

• Obtain complete and accurate clinical, demographic and financial information during scheduling; enter data in scheduling system
• Provide the customer with prep and other appointment instructions; schedule complex procedures
• Follow guidelines for special requests or schedule modifications; coordinate with clinical areas for changes
• Answer calls according to scripting; maintain positive customer service and refer unresolved issues to supervisor
• Notify customer of physician order, pre-authorization and other financial clearance requirements
• Perform PASU or registration functions when requested

Skills

Customer service

Call center experience

Medical terminology knowledge

Typing 35 wpm

Data entry

Education

High School Diploma or equivalent

Some college coursework

Job description

Tenet Healthcare’s Shelby Medical Center is seeking a Scheduling Coordinator to manage the scheduling of complex diagnostic and surgical procedures and to conduct physician/patient interviews while explaining hospital guidelines and policies.

The role coordinates with clinical departments on schedule changes, ensures complete data capture, and maintains strong customer service in a call-center environment. Related duties include data entry and providing prep instructions to patients.