Healthcare Scheduling Pro: Care Continuity Lead

Absolute Health Professionals; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Absolute Health Professionals Inc. in Florida seeks an dependable Office Scheduler to coordinate client and caregiver schedules, fill open shifts, and maintain accurate records in AxisCare.

The role requires initiative, professional communication, and attention to detail in a busy office environment. You will work with office staff, patient supervisors, and administration to match caregivers with client needs, ensure continuity of care, and report scheduling concerns promptly.

Qualifications

• Strong organizational skills and close attention to detail.
• Clear, professional telephone and written communication.
• Ability to manage competing priorities and follow through on outstanding tasks.
• Sound judgment and the ability to remain calm under pressure.
• Confidence using computers, entering information accurately, and learning new software.
• Dependability, punctuality, and a strong sense of accountability.
• Ability to work independently while communicating effectively with a team.
• Professional discretion when handling sensitive information.

Responsibilities

• Coordinate Client and Caregiver Schedules: Build and maintain accurate schedules based on client needs, caregiver availability, location, qualifications, and assignment requirements.
• Coordinate Client and Caregiver Schedules: Prioritize continuity of care by maintaining consistent caregiver assignments whenever possible.
• Coordinate Client and Caregiver Schedules: Confirm caregiver availability and acceptance before finalizing assignments.
• Coordinate Client and Caregiver Schedules: Review upcoming schedules regularly to identify open shifts, coverage conflicts, and potential scheduling problems.
• Coordinate Client and Caregiver Schedules: Coordinate assignments efficiently while considering travel distance and compatibility between caregivers and clients.
• Fill Open Shifts and Manage Schedule Changes: Contact available caregivers promptly to fill open assignments, call-outs, and last-minute coverage needs.
• Fill Open Shifts and Manage Schedule Changes: Follow up consistently until coverage is confirmed or the concern has been escalated.
• Fill Open Shifts and Manage Schedule Changes: Communicate changes promptly to affected clients, caregivers, and appropriate office staff.
• Fill Open Shifts and Manage Schedule Changes: Follow company procedures when moving, adjusting, or removing shifts.
• Fill Open Shifts and Manage Schedule Changes: Document the reason for every removed shift and record relevant communication and follow-up.
• Fill Open Shifts and Manage Schedule Changes: Notify administration of unresolved coverage issues that could affect client care.
• Monitor Authorized Hours and Scheduling Requirements: Review authorized hours and applicable scheduling instructions for insurance clients.
• Monitor Authorized Hours and Scheduling Requirements: Help ensure available authorized hours are scheduled appropriately within authorization dates and limits.
• Monitor Authorized Hours and Scheduling Requirements: Identify unused hours, scheduling discrepancies, and authorization concerns.
• Monitor Authorized Hours and Scheduling Requirements: Coordinate appropriate schedule adjustments with clients and office staff.
• Monitor Authorized Hours and Scheduling Requirements: Follow approved caregiver rate guidelines and obtain authorization for exceptions.
• Communicate Professionally: Answer scheduling calls and messages courteously and efficiently.
• Communicate Professionally: Maintain clear communication with clients, families, caregivers, and office personnel.
• Communicate Professionally: Listen carefully to concerns, record relevant details, and direct issues to the appropriate team member.
• Communicate Professionally: Set clear expectations about assignments, schedule changes, and follow-up.
• Communicate Professionally: Remain respectful and solution-focused during urgent or challenging conversations.
• Maintain Accurate Records and Reports: Keep schedules, caregiver availability, assignment details, and scheduling notes current in AxisCare.
• Maintain Accurate Records and Reports: Run and review reports covering open shifts, caregivers with zero or limited hours, unused authorized hours, visit history, and removed schedules.
• Maintain Accurate Records and Reports: Contact caregivers with limited scheduled hours to verify availability and discuss suitable assignments.
• Maintain Accurate Records and Reports: Update caregiver statuses and document outreach according to company procedures.
• Maintain Accurate Records and Reports: Provide administration with weekly reports outlining progress, unresolved issues, and recurring scheduling challenges.
• Maintain Accurate Records and Reports: Protect confidential client and caregiver information.

Skills

Organizational skills

Professional communication

Prioritization

Calm under pressure

Computer literacy

Dependability

Independent worker

Discretion with sensitive information

Tools

AxisCare

Job description

Absolute Health Professionals Inc. in Florida seeks an dependable Office Scheduler to coordinate client and caregiver schedules, fill open shifts, and maintain accurate records in AxisCare.

The role requires initiative, professional communication, and attention to detail in a busy office environment. You will work with office staff, patient supervisors, and administration to match caregivers with client needs, ensure continuity of care, and report scheduling concerns promptly.