Patient Appointment Coordinator I - Gate Parkway Primary Care

Mayo Clinic; Jacksonville (FL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical plan options

Dental plan

Vision plan

Pre-Tax Savings: HSA/FSAs

Retirement package

Job summary

Mayo Clinic in Jacksonville, FL is seeking a full-time patient services associate to support healthcare teams by coordinating visits, assisting with registrations, and answering billing questions.

You will use Word and Excel, communicate with diverse patients, and maintain accurate records for insurance verification, co-pays, and payments.

This onsite role offers competitive pay from $20.00 to $23.93 per hour, with benefits and opportunities for growth.

Qualifications

• EDUCATION: High School Diploma or equivalent.
• EXPERIENCE: 1+ years in a forward-facing customer service role or medical environment.
• MULTI-APP USE: experience with multiple electronic applications; keyboard at 30 cwpm.

Responsibilities

• Facilitates patient visits and supports health care providers by coordinating schedules and handling routine tasks.
• Registers new patients and updates demographic and insurance information.
• Provides face-to-face customer service regarding billing and insurance questions.
• Assists with negotiating authorizations and pre-certifications for patients within Mayo Clinic systems.

Skills

Customer service

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information. Provides face-to-face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.

Qualifications

EDUCATION: High School Diploma or equivalent. EXPERIENCE: One or more years experience/training in a forward-facing customer service role or medical environment required. Must have previous experience in multiple electronic applications, including Word and Excel, and be able to keyboard at 30cwpm. Strong customer service background required, with excellent written and oral communication skills.COMPETENCY: JOB KNOWLEDGE: Must be comfortable with technical office equipment, (i.e. printers, fax machines, copiers and telephone systems). Must be able to interact with a variety of people at different levels within the institution. Must possess good problem solving skills and the ability to exercise good judgment. Must present him or herself in a professional and friendly manner, demonstrate excellent customer service techniques and critical thinking skills. Organizational skills with the ability to function independently and able to manage multiple tasks/priorities is required.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.00 - $23.93 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

This is a full-time, onsite position. Tuesday - Saturday, 8:00 am - 5:00 pm. Sunday and Monday off.

Weekend Schedule

Saturday shift required, 8:00 am - 5:00 pm.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.