Healthcare Scheduling Operations Lead

University of Mississippi Medical Center; Missouri; On-site; USD 45,000 - 60,000; Full time

Job summary

University of Mississippi Medical Center in Jackson, Mississippi seeks a Supervisor of Scheduling Operations to lead the scheduling support team. You will oversee scheduling, pre-registration, insurance verification, referrals, and demographics to maximize patient access and provider productivity.

This role requires a degree (Associate or Bachelor) and two years of healthcare scheduling experience. Strong leadership, customer service, and EHR proficiency are essential for success.

Qualifications

• Degree (Associate’s or Bachelor’s) and two years’ work experience in scheduling operations, workforce management, customer service, call center operations, or healthcare scheduling.
• Strong knowledge of office administration, healthcare scheduling procedures, medical terminology, CPT/HCPCS and ICD-10 coding principles.
• Proficient in Microsoft Office, practice management, and EHR systems.

Responsibilities

• Supervises the daily operations of the scheduling team to ensure timely, accurate scheduling, registration, and pre-registration processes.
• Oversees staff training and competency in scheduling software, registration procedures, insurance verification, referrals, authorizations, and organizational policies.
• Monitors the accuracy and completeness of patient demographics, insurance information, referrals, and required documentation to ensure compliance with organizational standards.
• Ensures patient eligibility, insurance verification, referrals, and authorizations are completed prior to scheduled services and facilitates referrals to financial counseling when appropriate.
• Coaches and develops staff to deliver exceptional customer service while fostering a positive, patient-centered environment.
• Monitors team performance, identifies opportunities for improvement, and implements process enhancements to improve patient access, operational efficiency, and provider productivity.
• Serves as a resource for staff by resolving scheduling issues, patient concerns, and operational challenges while collaborating with providers and other departments.
• Maintains current knowledge of scheduling systems, payer requirements, healthcare regulations, and organizational policies and ensures staff remain informed through ongoing education and training.
• Prepares reports, monitors quality and performance metrics, and supports departmental goals and continuous improvement initiatives.

Skills

Office administration

Healthcare scheduling

Communication

Customer service

Problem solving

Education

Associate’s or Bachelor’s degree in related field

Tools

Microsoft Office

Practice management software

EHR systems

Job description

University of Mississippi Medical Center in Jackson, Mississippi seeks a Supervisor of Scheduling Operations to lead the scheduling support team. You will oversee scheduling, pre-registration, insurance verification, referrals, and demographics to maximize patient access and provider productivity.

This role requires a degree (Associate or Bachelor) and two years of healthcare scheduling experience. Strong leadership, customer service, and EHR proficiency are essential for success.