Healthcare Scheduling Coordinator - Patient Services

OhioHealth Corporation; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

OhioHealth Corporation is seeking a Scheduling Coordinator to manage daily scheduling of all in-patient and out-patient procedures. The role requires verifying demographics, insurance, and applying knowledge of medical procedures and terminology while delivering exceptional customer service.

The position emphasizes pre-registration, scheduling accuracy, and coordination with physicians and staff. Work shift is day hours, 40 per week, within the H&V Central Scheduling department.

Qualifications

• Knowledge of medical procedures; Basic computer and typing skills; 2 years experience in a healthcare setting or 2 years scheduling experience ; 2 years secretarial or unit clerk experience.

Responsibilities

• 70% Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status.
• 20% Customer Service: Screens and directs calls within three rings and according to quality customer service standards. Maintains confidentiality in all communications.
• 5% Identifies and coordinates needs with other departments and individuals including physicians and department managers.
• 5% Identifies and implements problem solutions; participates in department process improvement efforts and meetings.

Skills

Customer service

Medical terminology

Scheduling

Education

High School diploma or GED

Tools

Basic computer skills

Job description

OhioHealth Corporation is seeking a Scheduling Coordinator to manage daily scheduling of all in-patient and out-patient procedures. The role requires verifying demographics, insurance, and applying knowledge of medical procedures and terminology while delivering exceptional customer service.

The position emphasizes pre-registration, scheduling accuracy, and coordination with physicians and staff. Work shift is day hours, 40 per week, within the H&V Central Scheduling department.